Client Shipment Details Comm Center Tab

From UG

Contents 1 Mantis 2 Biz Analyst Intro 3 Sys Analyst Intro 4 Design 5 Use cases 6 Figures 6.1 Figure 1. Comm Center Tab 7 History 7.1 m1956 7.1.1 SA

Mantis

Parent Mantis: 2012

Biz Analyst Intro

Communication Center tab is a tool for communicating between client and Jaguar user(s) with E-mail Query Log (History) for specific shipment

Sys Analyst Intro

• Query message is submitted by client user for a specific shipment
• Message will be sent to recipient(s) by email
• Message will be appeared on the E-mail query log history for a specific shipment
• Message MUST be sent to:

• Operator of last change (receiver)
• Sender
• CC list for client user(s) (Sender's colleague at his company. This should be populated from list of people who work at the same company)
• BCC list (blind copies to people at Jaguar such as Simon and Marc. This should be set in Internal App>Admin mode)
• CC list for Jaguar user(s)
• Post on the query log history for this shipment

• Message also includes 2 links to the CT#

• CT# Link for Client user
• CT# Link for Internal user

• Screen of Communication Center tab consists of:

• Subject
• From
• To
• Skype ID
• Jaguar CC
• Client CC
• Selected CC List area
• Message area
• E-Mail Query Log (History) area with hide and show query ability
• Remove button
• Clear button
• Submit button

• See #Figure 1. Comm Center Tab

NOTE: Message is always sent to the list of BCC's emails by default from admin setting in Internal App

Design

Subject:

• Type: Pre-filled text read-only (Query: CT# XXXXXX)
• Widget: textbox

From:

• Type: Pre-filled read-only sender's email address
• Widget: textbox

To:

• Type: Pre-filled read-only operator of last change's e-mail address and Skype ID's status
• Widget: textbox

Skype ID

• Type: status of operator of last change [Online][Offline]
• Widget: button
• Note: This allows client to communicate with the operator of last change real time if the status is "online"

Jaguar CC:

• Type: Pre-filled read-only listed of Jaguar's employees
• Mapping: Admin.Office and users.Jaguar User.User's Profile.List on Client App Comm Center is checked
• Widget: Listbox
• Grouped by: by office
• Sort by: Alphabetically order
• Addition: Auto-alphabet type generated list
• Add button: Add selected Jaguar CC

Client CC:

• Type: Pre-filled read-only listed of client's company's employees
• Widget: Listbox
• Sorted by: Alphabetically order
• Addition: Auto-alphabet type generated list
• Add button: Add selected Jaguar CC
• Note: Client user can CC this message to his colleague in his company

Selected CC List:

• Type: list of CC (Jaguar/Client) with checkbox
• Widget: textarea

Please enter your query here:

• Type: Datatypes#ascii
• Widget: Textarea
• Validation: size is limited (1000 of 1000 characters are left)

Remove

• Type: checkbox in front of selected CC List
• Widget: button
• Note: if check box in front of the selected CC List is check then clicks remove button, that list will be removed

Clear

• Type: checkbox in front of selected CC List
• Widget: button
• Note: clear ALL selected list; do not need to check the checkbox

Submit

• Type: send message
• Widget: button
• Validation:
  • If there is no message and user clicks submit button, THEN message warning pop-up shows "Message text must be specified" [OK]
  • If there is message and user clicks submit button, THEN message confirmation pop-up shows "Message was successfully sent" [OK]

E-mail Query Log (History) for this shipment

• Type: 2 sections
  • read- only message section
  • message submitted by whom, sent to, and when date time
    • Date and Time
    • Subject: Query: CT#
    • To, From, and CC
      • CC List - link to email address list table; this case is preventing long list of CC recipients
    • Message
• E-mail Query log(history) for this shipment shows:
  • Message that is submitted by client users for this shipment
  • Message that is submitted by operator via reply button to client on specific query in the log on Query tab for this shipment

E-mail message format

• Format: provided
• Example of e-mail message

From: john@jaguarfreight.com [1]
Sent: Thursday, February 11, 2010 3:19 PM
To: john@jaguarfreight.com
Subject: Comment added to CT 130279

--------------------------------------------
Test
--------------------------------------------

Cyber Trax 2.0 users please follow this link: http://64.115.223.6:80/Client/link.html?path=editShipment=240777

Jaguar employees please follow this link: http://64.115.223.6:80/CyberTrax/link.html?path=editShipment=240777

Jaguar Freight does not provide cargo marine insurance unless specifically requested and confirmed in writing. Please ensure you have appropriate cover for all your domestic and international shipments.

Please note that all business is transacted subject to our general business terms and conditions, as indicated on our freight invoices and HB/L, a copy of which is also available upon request.

Use cases

Goal Client is able to communicate with operator

• Client clicks on Communication Center tab

Steps

• Client must be able to type message to communicate with operator
  • Client type message (1000 character limited)
  • Client can select Client CC (list of employee in the same company) whom client wish to sent message to or leave it blank
  • Client can select Jaguar user CC for whom client wish to sent message to or leave it blank
  • Client clicks "Submit"
  • Client is able to see history communication log by date, time, to, from, CT# , and messages
  • Email is sent to Operator of last change, sender(client), BCC, and/or client CC, Jaguar CC

Figures

Figure 1. Comm Center Tab

History

m1956

Mantis: 1956

SA

• Jaguar CC list MUST be alphabetically order and grouped by offices
• Spec is updated: Y