PM Notes

From UG

2010 Feb 25: New Support Work Flow for Transition Period and IT Dept Daily Schedule

New Support Work Flow

• Levels (sequence: user request -> Level 1 -> Level 2 > Level 3)
  • Level 1: Marc
  • Level 2: Tira and Paul (limit up to 3 hours a day each, do urgent first, if )
  • Level 3: Alex

• Tira and Paul:
  • limit support work up to 3 hours a day each
  • do urgent first
  • once 3 h limit reached postpone the rest till next day

IT Dept Daily Schedule

• 9-11 Support work, training, meetings, activities that require interruptions
• 11-12 Daily Support Meeting (Tira, Paul, Alex and Marc(sometimes))
• 12-5:30 Lunch and activities that require concentration (no interruptions unless urgent)

Above is effective immediately and in effect until new team (extra 2 BA and 1 SA) is hired and trained. I estimate 1 - 2 months.

Alex Dobrovolsky (Jaguar IT / CT2 Project Manager)

~~