PM Notes

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Revision as of 15:23, 25 February 2010 by Alex (Talk | contribs)
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2010 Feb 25: New Support Work Flow for Transition Period and IT Dept Daily Schedule

New Support Work Flow

This is effective immediately and in effect until new team (extra 2 BA and 1 SA) is hired and trained. I estimate 1 - 2 months.

  • Levels (sequence: user request -> Level 1 -> Level 2 > Level 3)
    • Level 1: Marc
    • Level 2: Tira and Paul (limit up to 3 hours a day each, do urgent first, if )
    • Level 3: Alex
  • Tira and Paul:
    • limit support work up to 3 hours a day each
    • do urgent first
    • once 3 h limit reached postpone the rest till next day

IT Dept Daily Schedule

  • 9-11 Support work, training, meetings, activities that require interruptions
  • 11-12 Daily Support Meeting (Tira, Paul, Alex and Marc(sometimes))
  • 12-5:30 Lunch and activities that require concentration (no interruptions unless urgent)
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