CT2 Contingency Plan

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Revision as of 07:04, 20 February 2012 by Vlad (Talk | contribs)
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Contents

Summary

The objective of CT2 Contigency Plan is to be able to recover and support continuity of business of all critical systems hosted by Rackspace resulting from a full datacenter outage. Currently CyberTrax, SugarCRM, Mantis, Wiki, Homepage websites are hosted by Rackspace in Texas. This wiki should document all steps necessary to failover to a Disaster Recovery site (currently designated as Valley Stream, NY office). This includes steps to restore databases, bring up web servers, application servers, FTP servers, and SMTP functionality. Normalization steps (reverting system from the Disaster Recovery back to Production site) will need to be documented as well.


External interfaces including, but not limited to EDI transfers to Trendset, EDI transfers to Descartes (TMS), and all other systems that interface with CyberTrax are in scope for this contingency plan.


At this point, there is no specific Recovery Point Objective (RPO) or Recovery Time Objective (RTO) for this plan. These parameters will be determined at a later time.

Deployment Architecture/Technology Stack

File:Systems TechStack.JPG

Recovery

Prerequisites

  • DNS TTL of ct.jaguarfreight.com is by default 24 hours. Should be set to lower value, say 300 seconds. To be done in https://my.rackspace.com, once a week.
  • Currently, inbound TMS FTP accounts are the same for dev and production. If dev is to be recovery target, they must not conflict. Accounts should either be made different, or an additional virtual ftp server should be setup on dev. The latter may conflict with ongoing network reshuffle.
  • Edit SPF DNS record to authenticate mail sent by dev.

Steps

[Vlad to complete]

Estimated recovery time 10 minutes

Database

Web Server

Application Server

FTP server

SMTP server


Recovery steps......

Normalization Steps

[Vlad to complete]

Estimated normalization time [to be filled in]


Database

Web Server

Application Server

FTP server

SMTP server

Normalization steps...

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