Jaguar IT core HowTos and FAQs
From UG
Contents |
Intro
IT support categories
All IT issues that are coordinated/handled by Jaguar NY office staff/vendors could be classified into:
- #NY office specific non TSI(example: broken phone)
- #NY office specific TSI(example: broken PC)
- #Global systems (example: Sugar CRM, create Appriver account for HK user)
- #Inter office (example: Karen's remote desktop to Pegasus in London)
- #Software Development related (example: CT2 prod or dev server)
Remaining Jaguar IT issues are specific to non NY offices and are managed by those offices or by IT vendors they are hired.
NY office specific non TSI
Door Access
- Assign to: Michael
- Vendor: DVSS
- Equipment: stand alone server
List of typical tasks:
- collect card from departing employee
- issue card to new employee (re-use or new)
- lost card
- server is down (re-start or replace)
Phones
- Assign to: end users should call 4Comm
Phone System: Nortel PBX connected to Optimum LightPath fiber line 4COMMNY is the servicer for the telephones and PBX system Tel to 4COMMNY: 631-254-1000 Tel to LightPath: 866-611-3434
- programming
- print labels
- order new
- connection problem
- DST change
- repair
All can addressed by 4Comm. Contact: Bill and Dean ph: TBD
Printers and Faxes HARDWARE
- Assign to:
- minor issues - Marc knows what the biz process for this
- major issues - TSI or directly with CARR/JFK
- Vendor: Carr and JFK
List of printers:
- Xerox 5755 x2, Xerox 5225A, Xerox 4500 Phaser, Xerox 3400 Phaser, Xerox 3250-EA Phaser, Epson FX890, Dymo label printer 400, 450
NY office specific TSI
Printers and Faxes SOFTWARE
- Assign to: TSI
Network
Internet connectivity
NY Server based application and services
Squid for Web Access control
TSI or Vlad
Adding web site
192.168.0.100
uname: root pwd: ***
vi /etc/allowed.list
squid -k reconfigure
/etc/ip_restricted.list
/etc/squid/blocks.files.acl
blockedss.list
/var/log/squid
Log file clean up
- sometimes log file gets overflow and all web access is lost, so it needs to be cleaned
- how often?
Move PCs
Example: Internal Sales Dept has to be re-located to another room (next to the kitchen)
Solution
Before move verify that:
- new room has Ethernet Jacks
- there are as many jacks as computers
- all jacks are active (connected to hub or switch through patch panel)
If above is true then after you move PCs to a new room and connect them they should become fully functional.
Global systems
Sugar CRM
CT1
CT2
www.jaguarfreight.com
Assign to: Andrei or Vlad
Posting articles
Assign to: Andrei
- article comes as pdf
- make filename short
- find icon on a website. If this month issue cover img is not available then use generic icon (news company logo) or latest month issue logo
- use filezilla to ftp new files
- backup files to be changed:
- index.html
- news.html
Software Development
Assign to: Vlad
Inter office
APPENDIX 1 Checklist by Paul
• Active Directory users and groups • Network equipment - Cable Modem - Fiber Optic Modem - Active Cisco 1800 router - Standby Cisco Router - HA/failover/ipsla/acl - Easy VPN Server settings (IPSEC) - VLAN on Cisco Catalyst switch - 3comm switches • SQUID Server • GE Door Card Application • PBX /phone admin • Websites - Rackspace for ct1 and ct2 - Appriver Admin page - Constant Contact - Webex • Quickbooks • Symantec Endpoint Manager • Yosemite Backup • Cygwin Shell ( rsync quickbooks ) • DHCP Server • DNS Servers • Windows Replication • Radius VPN Server • VPN Client setup • Windows System Update Server • Dymo Server • Fax Modem • Report transfer for door cards • New User Setup - Web browser setup/linking proxy - Outlook setup - Printer shortcuts - File Share Shortcuts and mapping • Blackberry Setup • Projector maintenance • Simon Ascendo blackberry backup software • Printer admin
Scanner profile setup/supply page - Xerox 5755 imports - Xerox 5755 exports - Xerox 5225 accounting - Xerox 3250 EA (supplies page)
Printers - Xerox 5755 (we have 2) - Xerox 5225 - Xerox 4500 Phaser - Xerox 3400 Phaser - Xerox 3250 Phaser - Epson FX-890
Fax - Xerox 3635MFP - Xerox 3300MFP - HP 3390
Dymo Label Server/printer
- 400
- 450
Other
- Panini remote deposit scanner
- FD100 credit card swipe machine
APPENDIX Category to Assign to mapping
Category Assign To
NY office Support: TSI Core:(Anti)virus IT Core:Backups/Restore IT Core:Firewall IT Core:Internet/Connectivity IT Core:Network changes IT Core:User setup/change IT Core:VPN setup/change IT Core:Web access (squid) IT Core:Wireless IT Desktop: Adobe pdf IT Desktop:MS Word/Excel IT Desktop:MS Powerpoint IT Desktop:Email (back/front) IT Desktop:QB (back/front) IT Desktop:Skype IT Etc: IT Etc:cc swipe machine IT Etc:Panini IT Etc:Projector IT PC:repair IT PC:purchase/setup IT Phones:Blackberry IT Printers/Scanners (non trivial) IT NY office Support: TSI Etc:Door Cards michael_k Phones:PBX michael_k
Cloud Support: Non-TSI Web:Constant Contact andrei Web:CT2 Acc tracie Web:CT2 Admin tracie Web:CT2 Client montira Web:CT2 Ops Core(Misc) denise Web:CT2 Ops Pdfs tracie Web:CT2 Ops Reps denise Web:CT2 Ops Truck denise Web:Mantis andrei Web:Rate Explorer andrei Web:Sugar vlad Web:Webex denise Web:Wiki roma Web:www.jaguarfreight.com roma
APPENDIX Desktops and NY users info
See computer info.xls attached to http://ct.jaguarfreight.com/mantis/view.php?id=2703
APPENDIX IT tasks
- Typical NY IT tasks:
- backups
- OS upgrades
- antivirus upgrades
- move PC
- hire employee
- fire employee
- ...
- Typical NY IT tasks:
