Jaguar IT core HowTos and FAQs
From UG
Contents |
Intro
IT support categories
All IT issues that are coordinated/handled by Jaguar NY office staff/vendors could be classified into:
- #NY office specific (example: NY office Squid server)
- #Software Development related (example: CT2 prod or dev server)
- #Global systems (example: Sugar CRM, create Appriver account for HK user)
- #Inter office (example: Karen's remote desktop to Pegasus in London)
Remaining Jaguar IT issues are specific to non NY offices and are managed by those offices or by IT vendors they are hired.
IT Support documentation
- notes and files attached to 0002703: ** Documentation (related to Paul's transition) **
NY office
Door Access
- Assign to: Michael
- Vendor: DVSS
- Equipment: stand alone server
- Vendor: DVSS
- Equipment: stand alone server
Printers and Faxes
- Assign to:
- minor issues - Marc knows what the biz process for this
- major issues - end users should call/email TSI
- Vendor: Carr and JFK
- 3 major printers/scanner/copier (Carr)
- Phaser
Phones
- Assign to: end users should call 4Comm
- minor issues - Marc knows what the biz process for this
- major issues - TSI
- programming
- print labels
- order new
- connection problem
- DST change
- repair
All can addressed by 4Comm. Contact: Bill and Dean ph: TBD
Squid
TSI or Vlad
Adding web site
192.168.0.100
uname: root pwd: ***
vi /etc/allowed.list
squid -k reconfigure
/etc/ip_restricted.list
/etc/squid/blocks.files.acl
blockedss.list
/var/log/squid
Log file clean up
- sometimes log file gets overflow and all web access is lost, so it needs to be cleaned
- how often?
Global systems
Sugar CRM
CT1
CT2
www.jaguarfreight.com
Assign to: Andrei or Vlad
Posting articles
Assign to: Andrei
- article comes as pdf
- make filename short
- find icon on a website. If this month issue cover img is not available then use generic icon (news company logo) or latest month issue logo
- use filezilla to ftp new files
- backup files to be changed:
- index.html
- news.html
Software Development
Assign to: Vlad
