Vlad

From UG

Contents 1 Basics 2 Responsibilities 3 Tasks management 4 Reporting

Basics

• Title: System Admin
• Hours: part time
  • approx 10 hours /week for Support&Communication
  • approx 10 hours / week for projects
• Team: Development Team
• Manager: Reports to Kostya; dotted line to Alex; see also updated SDM_2010_2011#Team_structure_from_Feb_2011

Contacts:

• Email: vspichek@gmail.com
• Skype: s_vald
• Cell: 1-650-339-3318 (urgent and emergencies only pls)
• Cell hours: 10:30am - 6pm EST (to be confirmed)
• Time zone: PST (San Fran)

Responsibilities

• Provide for existing production and development servers and systems"
  • systems support
  • systems development
• participate in projects in a systems admin/expert role

Tasks management

All tasks will come through Mantis and will be posted into 2 folders:

• IT Inbox
  • for systems support tasks; currently only Sugar category
  • auto assigned by mantis

• IT/CT2 Sys Adm
  • for systems developemnt
  • assigned by Alex, etc

For work that does not fall under any existing mantis Vlad must create mantis himself (for reporting purposes, etc).

Mantis fields:

• P - priority
• .emh - estimated man hours (to set before start)
• .m/h - total hours spent

Use standard approach to setting status field:

• feedback - task is not clear, post question and assign back to reporter
• accepted - task is clear but not yet started
• started
• completed

• closed - to be set by Manager
• statusX - means on hold

Reporting

Monthly report required with columns:

• Category (IT or CT2)
• m/h
• m#
• Mantis Summary

to be posted into http://ct.jaguarfreight.com/mantis/view.php?id=2726 in the form of spreadsheet file