2010 Jan 31: Impact of IT transformation

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Intro

Departure of Paul who was in house network admin and desktop support engineer and arrival of Sys Admin Vlad and TSI IT support company will:

Minor new responsibilities

Denise

  • server backup: tapes rotation, coordination with TSI

This will disappear after creating "Remote Backup solution" (m#2742).

  • Webex support

Tracie

  • Appriver: create user, primary Jaguar point of contact with vendor

This might be transferred to Internal Sales Manager we are hiring right now.

Tira

  • Rackspace: primary Jaguar point of contact with vendor

TBD

  • IT Inbox queue monitoring

Vlad, Andrei, Roma

  • Handling certain IT Support tasks such as: Sugar, Jaguar website updates, wiki, mantis, Constant Contact

United approach

United approach to Jaguar internal IT and CT2 development will result in many interesting projects. A lot of them has to do to with migrating IT apps and services to Cloud potentially integrating some of them under CT2.

For example see 0002719: ("Webfolders") Migrate shared and users files and folders into Cloud

Each such task will be a task/project that will follow our Softw Dev Model with MO/BA/SA/QA assigned, etc. Most of them will involve Vlad as a developer.

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