2554 IT restructuring

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Revision as of 16:04, 28 March 2011 by Alex (Talk | contribs)
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Requirements

Paul is unhappy because he:

  • has more work than he can handle
  • all work comes in as urgent
  • would like to spend max 10% on Level 1 IT tasks

Level 1 IT tasks

  • basic IT - routine tasks
  • Office core
  • non IT


Level 2 IT tasks

  • CT2 (R&D and support )
  • advanced IT
  • managing / training Level 1 resource

Design Ideas

Weekly report. Goal of this report: To analyze current flow of tasks and create mechanism to reduce to minimum or eliminate Paul's involvement into IT level 1

Removing Level 2 from Paul

  • basic IT
    • option 1) hire outside vendor - remote desktop
    • option 2) from inside - hire
  • non IT - remove from IT
  • Office basics - train users

Additionally:

  • migrate to cloud


Detailed Design

Personal tools