IT Support MAIN WIKI

From UG

Contents 1 IT Notes 1.1 march 2011 1.1.1 itn 01 Strategic decision about IT support 1.1.2 itn 02 How to contact IT Support 2 APPENDIX

IT Notes

march 2011

itn 01 Strategic decision about IT support

itn 02 How to contact IT Support

APPENDIX

Main wikis about IT Support:

• Jaguar Servers Systems Applications
• Jaguar IT core How To Guides
• Vendors IT

Training:

• IT and SD concepts and terminology

Other:

• notes and files attached to 0002703: ** Documentation (related to Paul's transition) **
  • http://ct.jaguarfreight.com/mantis/view.php?id=2703

Mantis:

• Use "*IT Inbox" project to post tasks (if you want to keep track of them)

How to submit ticket for Jaguar NY user:

• Depending on the type of a problem:
  • Phone: call 4Comm
  • CT2/Sugar CRM: ihelp@...
  • All other tasks: itsupport@...