Vlad

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Revision as of 02:31, 23 January 2011 by Alex (Talk | contribs)
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Contents

Basics

  • Title: System Admin
  • Hours: part time
  • Time zone: PST (San Fran)
  • Team: Development Team
  • Manager: Reports to Kostya; dotted line to Alex

Responsibilities

  • Provide for existing production and development servers and systems"
    • systems support
    • systems development
  • participate in projects in a systems admin/expert role

Tasks management

All tasks will come through Mantis and will be posted into 2 folders:

  • IT Inbox
    • for systems support tasks; currently only Sugar category
  • IT/CT2 Sys Adm
    • for systems developemnt

Mantis fields:

  • P - priority
  • .emh - estimated man hours (to set before start)
  • .m/h - total hours spent

Use standard approach to setting status field:

  • feedback - task is not clear, post question and assign back to reporter
  • accepted - task is clear but not yet started
  • started
  • completed
  • closed - to be set by Manager
  • statusX - means on hold

Reporting

Monthly report with columns:

  • Category (IT or CT2)
  • m/h
  • m#
  • Mantis Summary

to be posted into http://ct.jaguarfreight.com/mantis/view.php?id=2726

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