Software Support Process
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(Created page with '== Intro == This is one of the main functions == CT2 Support Work flow for any requests coming from any user == Request can be classified into: * bug reports * create new use…')
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(Created page with '== Intro == This is one of the main functions == CT2 Support Work flow for any requests coming from any user == Request can be classified into: * bug reports * create new use…')
Newer edit →
Revision as of 00:13, 12 March 2010
Contents |
Intro
This is one of the main functions
CT2 Support Work flow for any requests coming from any user
Request can be classified into:
- bug reports
- create new user / client company request
- new feature or change request
- general questions and misc
At the moment all requests above follow same work flow - see below.
Non NY Office Jag Users
- Contact local CT2 Business Analyst (Level 0). (If can not be resolved escalate to the next level)
- ihelp@jaguarfreight.com (Marc Selter) (Level 1).
NY Office Jag Users
- ihelp@jaguarfreight.com (Marc Selter) (Level 1).
- (If can not be resolved escalate to the next level)
- (Tira, Paul, Alex, isales) (Level 2)
- isales - handle user/login tasks/issues, report scheduler, client company profile
- Paul - handles more complex cases with user/login tasks/issues, report scheduler, Admin, server issues
- Tira - handles issues related to Ops Pdfs, Client, Acc Sales
- Alex - handles issues related to Ops Reps, Ops, Acc Purch/Reports/Etc
Client Users
Email ihelp@jaguarfreight.com
Same as in #NY Office Jag Users - see above
