PM Notes

(Difference between revisions)

Revision as of 15:23, 25 February 2010

This is effective immediately and in effect until new team (extra 2 BA and 1 SA) is hired and trained. I estimate 1 - 2 months.

Levels (sequence: user request -> Level 1 -> Level 2 > Level 3)
- Level 1: Marc
- Level 2: Tira and Paul (limit up to 3 hours a day each, do urgent first, if )
- Level 3: Alex

Tira and Paul:
- limit support work up to 3 hours a day each
- do urgent first
- once 3 h limit reached postpone the rest till next day

9-11 Support work, training, meetings, activities that require interruptions
11-12 Daily Support Meeting (Tira, Paul, Alex and Marc(sometimes))
12-5:30 Lunch and activities that require concentration (no interruptions unless urgent)

@@ Line 1: / Line 1: @@
 [[Category:PM Notes And Orders]]
+== 2010 Feb 25: New Support Work Flow for Transition Period and IT Dept Daily Schedule ==
+=== New Support Work Flow ===
+This is effective immediately and in effect until new team (extra 2 BA and 1 SA) is hired and trained. I estimate 1 - 2 months.
+* Levels (sequence: user request -> Level 1 -> Level 2 > Level 3)
+** Level 1: Marc
+** Level 2: Tira and Paul (limit up to 3 hours a day each, do urgent first, if )
+** Level 3: Alex
+* Tira and Paul:
+** limit support work up to 3 hours a day each
+** do urgent first
+** once 3 h limit reached postpone the rest till next day
+== IT Dept Daily Schedule ==
+* 9-11 Support work, training, meetings, activities that require interruptions
+* 11-12 Daily Support Meeting (Tira, Paul, Alex and Marc(sometimes))
+* 12-5:30 Lunch and activities that require concentration (no interruptions unless urgent)