Emergency restart of CT2

From UG

Revision as of 20:46, 26 March 2011

CT2 SOP when CT2 is not responsive in all offices

If CT2 is not available or responsive to your entire office and you have verified that your network connectivity and DNS server is working properly then please verify with other Jaguar offices that CT2 is not available or responsive to them as well.

After verification, if CT2 server is not available or responsive for all open offices and no one at the NY Jaguar office can assist and it is after NY office hours please perform the following emergency procedure:

The Rackspace authorized Jaguar user (there is one for each office) should call: Rackspace at 1-800-961-4454 (available 24/7)

The operator will ask the following questions:

1. Tell the operator that you need assistance with our linux server.

2. They will ask what our account number is: 913397

3. They will ask your name.

4. They will ask your answer to the secret question you setup when setting up your account.

After being transferred to the linux department, tell the linux systems engineer the following:

1. Our tomcat application on the server seems to be having a problem and is unresponsive and not available and you would like the engineer to restart tomcat by executing the following script:

2. /opt/tomcatrst.sh ( make sure you dictate the entire path including “/” said as “slash” )

3. Then after the script finishes executing, then you should open a new web browser and go to: http://ct.jaguarfreight.com:8080/internal [^] and make sure you are able to access CT2 webpage and able to login with the correct login. If you can login to CT2 successfully, then CT2 is operating normally.

If that script fails to get CT2 running and CT2 is still not accessible:

Please tell the linux system engineer to run the following:

1. /opt/tomcat/bin/shutdown.sh

2. pkill -9 java

3. /opt/tomcat/bin/startup.sh

4. Then after the script finishes executing, you should open a new browser and go to: http://ct.jaguarfreight.com:8080/internal [^] and make sure you are able to access CT2 webpage and able to login with the correct login. If you can login to CT2 successfully, then CT2 is operating normally.

authorized contacts are:

London: Chandra Raichura

France: Philippe Delorme

Hong Kong: Chikei Ho

US: Alex Dobrovolsky Paul Min