Bp11

From UG

Revision as of 15:44, 22 March 2011 (edit) Alex (Talk | contribs) (→itn2b) ← Older edit		Revision as of 15:47, 22 March 2011 (edit) (undo) Alex (Talk | contribs) (→bp1) Newer edit →
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	== About ==		== About ==
	This is wiki with all bp (Business Processes)		This is wiki with all bp (Business Processes)
-	== bp1 ==
-	=== How to provide IT support. Biz process ver 1.0 ===
-
-	Most of actual tech work will be performed by off site engineers (TSI, 4Comm, Carr, Vlad, etc).
-
-	Product and Support team (T/D/T) is responsible for:
-
-	* routing emails (see [[#itn2a]])
-	* monitoring queue (tasks should be completed on time)
-	* coordination (such as in Sales office move)
-	* UAT (if required)
-	* BA (if required)
-	* maintaining docs (such as User names/passwords, howtos, etc)
-	* performing certain IT functions themselves (such CT2 and if desired other purely IT)
-	* etc (such as moving back up tapes or replacing broken PC with spare PC)
-
-	Tira is a Team Lead and responsible for overall coordination and also is capable of handling more technical tasks and mentoring others.
-
-	=== itn2a ===
-	==== IT Support instructions letters ====
-
-	*** IT Support instructions letter to non NY jaguar offices ***
-	.
-	Dear All,
-	.
-	Depending on the type of a problem please email or call:
-	.
-	* CT2 issues/Sugar CRM (non-urgent): email ihelp@jaguarfreight.com(Jaguar IT)
-	* CT2 issues/Sugar CRM (urgent): ???
-	* Email (non-urgent): itsupport@jaguarfreight.com (TSI vendor)
-	* Email (urgent): Appriver???
-	.
-	Regards, Jaguar IT NY
-
-	*** IT Support instructions letter to jaguarny ***
-	.
-	Dear All,
-	.
-	Depending on the type of a problem please email or call:
-	.
-	* Phone issues: call 631-254-1000 (4Comm vendor)
-	* CT2: email ihelp@jaguarfreight.com(Jaguar IT)
-	* All other tasks: itsupport@jaguarfreight.com (TSI vendor)
-	.
-	Regards, Jaguar IT NY
-
-	*** IT Support instructions letter to devteam ***
-	.
-	Dear All,
-	.
-	For issues with Mantis, Wiki, SVN, Demo server please email or call:
-	.
-	* Connectivity issues: Vlad
-	* Users, configuration (all but SVN): Andrei/Roma
-	.
-	Regards, Jaguar IT NY
-
-	Also have to send a separate emails advising about:
-	* Jaguar homepage updates - Simon
-	* Constant Contact - Sylvia
-
	== bp2 ==		== bp2 ==

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Revision as of 15:47, 22 March 2011

About

This is wiki with all bp (Business Processes)

bp2

Allocation per module

NOTE: Roma is again dedicated QA

(Module / BA / SA(QA)):

• Product And Support Team leadership&coordination / Tira
• Category:Client / Tira / Tira (Roma)
• Category:ClientEtc / Tira / Tira (Roma)

• Category:OpsAdmin / ? / Alex OR Andrei (Roma)
• Inventory / ? / Alex OR Andrei (Roma)

• Category:OpsCore / Denise / Alex OR Andrei (Roma)
• Category:OpsReps / Denise / Alex OR Andrei (Roma)
• Category:ClientReps/ Denise / Alex OR Andrei (Roma)
• Category:OpsTruck / Denise / Alex OR Andrei (Roma)

• Category:OpsPdfs / Tracie / Alex OR Andrei(Roma)
• Category:OpsMisc / Tracie / Alex OR Andrei(Roma)
• Category:Acc / Tracie / Alex OR Andrei(Roma)
• Category:AccRep / Tracie / Alex OR Andrei(Roma)

• Category:Misc / various