Jaguar IT core HowTos and FAQs

From UG

(Difference between revisions)

Revision as of 20:36, 24 February 2011

Intro

IT support categories

All IT issues that are coordinated/handled by Jaguar NY office staff/vendors could be classified into:

#NY office specific (example: NY office Squid server)
#Global systems (example: Sugar CRM, create Appriver account for HK user)
#Inter office (example: Karen's remote desktop to Pegasus in London)
#Software Development related (example: CT2 prod or dev server)

Remaining Jaguar IT issues are specific to non NY offices and are managed by those offices or by IT vendors they are hired.

IT Support documentation

notes and files attached to 0002703: ** Documentation (related to Paul's transition) **

also Jaguar Servers Systems Applications

NY office

Door Access

Assign to: Michael
Vendor: DVSS
Equipment: stand alone server

Vendor: DVSS
Equipment: stand alone server

Printers and Faxes

Assign to:
- minor issues - Marc knows what the biz process for this
- major issues - end users should call/email TSI

Vendor: Carr and JFK

3 major printers/scanner/copier (Carr)
- Phaser

Printers: Xerox 5755 x2, Xerox 5225A, Xerox 4500 Phaser, Xerox 3400 Phaser, Xerox 3250-EA Phaser, Epson FX890, Dymo label printer 400, 450
Customer Support: Carr Business at 1-800-244-1880 ( only Carr Service tagged printers are valid for support)

Phones

Assign to: end users should call 4Comm

Phone System: Nortel PBX connected to Optimum LightPath fiber line
4COMMNY is the servicer for the telephones and PBX system
Tel to 4COMMNY: 631-254-1000
Tel to LightPath: 866-611-3434

programming
print labels
order new
connection problem
DST change
repair

All can addressed by 4Comm. Contact: Bill and Dean ph: TBD

Misc

Squid

TSI or Vlad

Adding web site

192.168.0.100

uname: root pwd: ***

vi /etc/allowed.list

squid -k reconfigure

/etc/ip_restricted.list

/etc/squid/blocks.files.acl

blockedss.list

/var/log/squid

Log file clean up

sometimes log file gets overflow and all web access is lost, so it needs to be cleaned
how often?

Move PCs

Example: Internal Sales Dept has to be re-located to another room (next to the kitchen)

Solution

Before move verify that:

new room has Ethernet Jacks
there are as many jacks as computers
all jacks are active (connected to hub or switch through patch panel)

If above is true then after you move PCs to a new room and connect them they should become fully functional.

Global systems

Sugar CRM

CT1

CT2

www.jaguarfreight.com

Assign to: Andrei or Vlad

Posting articles

Assign to: Andrei

article comes as pdf
make filename short
find icon on a website. If this month issue cover img is not available then use generic icon (news company logo) or latest month issue logo
use filezilla to ftp new files
backup files to be changed:
- index.html
- news.html

Software Development

Assign to: Vlad

Inter office

APPENDIX 1 Checklist by Paul

•	Active Directory users and groups
•	Network equipment
-	Cable Modem
-	Fiber Optic Modem
-	Active Cisco 1800 router
-	Standby Cisco Router
-	HA/failover/ipsla/acl
-	Easy VPN Server settings (IPSEC)
-	VLAN on Cisco Catalyst switch
-	3comm switches
•	SQUID Server
•	GE Door Card Application
•	PBX /phone admin
•	Websites
-	Rackspace for ct1 and ct2
-	Appriver Admin page
-	Constant Contact
-	Webex
•	Quickbooks
•	Symantec Endpoint Manager
•	Yosemite Backup
•	Cygwin Shell ( rsync quickbooks )
•	DHCP Server
•	DNS Servers
•	Windows Replication
•	Radius VPN Server
•	VPN Client setup
•	Windows System Update Server
•	Dymo Server
•	Fax Modem
•	Report transfer for door cards
•	New User Setup
-	Web browser setup/linking proxy
-	Outlook setup
-	Printer shortcuts
-	File Share Shortcuts and mapping
•	Blackberry Setup
•	Projector maintenance
•	Simon Ascendo blackberry backup software
•	Printer admin

Scanner profile setup/supply page
- Xerox 5755 imports
- Xerox 5755 exports
- Xerox 5225 accounting
- Xerox 3250 EA (supplies page)

Printers
-	Xerox 5755  (we have 2) 
-	Xerox 5225
-	Xerox 4500 Phaser
-	Xerox 3400 Phaser
-	Xerox 3250 Phaser
-	Epson FX-890

Fax
-	Xerox 3635MFP
-	Xerox 3300MFP
-	HP 3390

Dymo Label Server/printer
-	400
-	450
              Other
-	Panini remote deposit scanner
-	FD100 credit card swipe machine

APPENDIX Category to Assign to mapping

Category	Assign To

NY office Support: TSI	
Core:(Anti)virus	IT
Core:Backups/Restore	IT
Core:Firewall	IT
Core:Internet/Connectivity	IT
Core:Network changes	IT
Core:User setup/change	IT
Core:VPN setup/change	IT
Core:Web access (squid)	IT
Core:Wireless	IT
Desktop: Adobe pdf	IT
Desktop:MS Word/Excel	IT
Desktop:MS Powerpoint	IT
Desktop:Email (back/front)	IT
Desktop:QB (back/front)	IT
Desktop:Skype	IT
Etc:  	IT
Etc:cc swipe machine	IT
Etc:Panini	IT
Etc:Projector	IT
PC:repair	IT
PC:purchase/setup	IT
Phones:Blackberry	IT
Printers/Scanners (non trivial)	IT 
	
NY office Support: TSI	
Etc:Door Cards	michael_k
Phones:PBX	michael_k

Cloud Support: Non-TSI	
Web:Constant Contact	andrei
Web:CT2 Acc	tracie
Web:CT2 Admin	tracie
Web:CT2 Client	montira
Web:CT2 Ops Core(Misc)	denise
Web:CT2 Ops Pdfs	tracie
Web:CT2 Ops Reps	denise
Web:CT2 Ops Truck	denise
Web:Mantis	andrei
Web:Rate Explorer 	andrei
Web:Sugar	vlad
Web:Webex	denise
Web:Wiki	roma
Web:www.jaguarfreight.com	roma

APPENDIX Desktops and NY users info

See computer info.xls attached to http://ct.jaguarfreight.com/mantis/view.php?id=2703

APPENDIX IT tasks

- Typical NY IT tasks:
  - backups
  - OS upgrades
  - antivirus upgrades
  - move PC
  - hire employee
  - fire employee
  - ...

@@ Line 93: / Line 93: @@
 Example: Internal Sales Dept has to be re-located to another room (next to the kitchen)
-== Solution ==
+==== Solution ====
 Before move verify that: