Jaguar IT core HowTos and FAQs

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ph: TBD
ph: TBD
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== Squid ==
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=== Squid ===
TSI or Vlad
TSI or Vlad
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=== Adding web site ===
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==== Adding web site ====
192.168.0.100
192.168.0.100

Revision as of 19:06, 22 February 2011


Contents

Intro

IT support categories

All IT issues that are coordinated/handled by Jaguar NY office staff/vendors could be classified into:

Remaining Jaguar IT issues are specific to non NY offices and are managed by those offices or by IT vendors they are hired.

IT Support documentation

  • notes and files attached to 0002703: ** Documentation (related to Paul's transition) **


NY office

Door Access

  • Assign to: Michael
  • Vendor: DVSS
  • Equipment: stand alone server
  • Vendor: DVSS
  • Equipment: stand alone server

Printers and Faxes

  • Assign to:
    • minor issues - Marc knows what the biz process for this
    • major issues - end users should call/email TSI
  • Vendor: Carr and JFK
  • 3 major printers/scanner/copier (Carr)
    • Phaser

Phones

  • Assign to: end users should call 4Comm
    • minor issues - Marc knows what the biz process for this
    • major issues - TSI
  • programming
  • print labels
  • order new
  • connection problem
  • DST change
  • repair

All can addressed by 4Comm. Contact: Bill and Dean ph: TBD

Squid

TSI or Vlad

Adding web site

192.168.0.100

uname: root pwd: ***

vi /etc/allowed.list

squid -k reconfigure

/etc/ip_restricted.list

/etc/squid/blocks.files.acl

blockedss.list

/var/log/squid

Log file clean up

  • sometimes log file gets overflow and all web access is lost, so it needs to be cleaned
  • how often?

Global systems

Sugar CRM

CT1

CT2

www.jaguarfreight.com

Assign to: Andrei or Vlad

Posting articles

Assign to: Andrei

  • article comes as pdf
  • make filename short
  • find icon on a website. If this month issue cover img is not available then use generic icon (news company logo) or latest month issue logo
  • use filezilla to ftp new files
  • backup files to be changed:
    • index.html
    • news.html

Software Development

Assign to: Vlad

Inter office

Personal tools