Vlad

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(Reporting)
(Tasks management)
Line 26: Line 26:
All tasks will come through Mantis and will be posted into 2 folders:
All tasks will come through Mantis and will be posted into 2 folders:
-
* IT Inbox  
+
* '''IT Inbox'''
** for systems support tasks; currently only Sugar category
** for systems support tasks; currently only Sugar category
-
* IT/CT2 Sys Adm
+
* '''IT/CT2 Sys Adm'''
** for systems developemnt
** for systems developemnt
-
Mantis fields:
+
'''Mantis fields:'''
* P - priority
* P - priority
* .emh - estimated man hours (to set before start)
* .emh - estimated man hours (to set before start)
* .m/h - total hours spent
* .m/h - total hours spent
-
Use standard approach to setting status field:
+
'''Use standard approach to setting status field:'''
* feedback - task is not clear, post question and assign back to reporter
* feedback - task is not clear, post question and assign back to reporter

Revision as of 03:13, 23 January 2011


Contents

Basics


Contacts:

  • Email: vspichek@gmail.com
  • Skype: s_vald
  • Cell: TBD(urgent and emergencies only pls)
  • Time zone: PST (San Fran)

Responsibilities

  • Provide for existing production and development servers and systems"
    • systems support
    • systems development
  • participate in projects in a systems admin/expert role

Tasks management

All tasks will come through Mantis and will be posted into 2 folders:

  • IT Inbox
    • for systems support tasks; currently only Sugar category
  • IT/CT2 Sys Adm
    • for systems developemnt

Mantis fields:

  • P - priority
  • .emh - estimated man hours (to set before start)
  • .m/h - total hours spent

Use standard approach to setting status field:

  • feedback - task is not clear, post question and assign back to reporter
  • accepted - task is clear but not yet started
  • started
  • completed
  • closed - to be set by Manager
  • statusX - means on hold

Reporting

Monthly report required with columns:

  • Category (IT or CT2)
  • m/h
  • m#
  • Mantis Summary

to be posted into http://ct.jaguarfreight.com/mantis/view.php?id=2726 in the form of spreadsheet file

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