Jaguar Soft Dev Biz in Dec 2010

From UG

Revision as of 04:03, 29 November 2010 (edit) Alex (Talk | contribs) (→Alex) ← Older edit		Revision as of 18:29, 29 November 2010 (edit) (undo) Alex (Talk | contribs) (→Paul) Newer edit →
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	Fully covers all daily IT work:		Fully covers all daily IT work:
-	* non routine server / network related jobs	+	* Level 2 (backend) - non routine server / network related jobs (internal IT and CT2 related)
-	* routine desktop support (non MS Office)	+	* Level 1 (helpdesk)- routine desktop support (non MS Office); MS Office; contracts; non IT
-	* MS Office	+
-	* contracts, etc	+
-	* some non IT	+
	==== Tira ====		==== Tira ====

---

Revision as of 18:29, 29 November 2010

Contents 1 About 2 Current roles and responsibilities (per person) 2.1 Jaguar Internal IT 2.1.1 Simon 2.1.2 Alex 2.1.3 Paul 2.1.4 Tira 2.2 Jaguar Soft Dev Biz 2.2.1 Jaguar Soft Dev Biz Mission 2.2.2 Type of work and related activities 2.2.3 Execution: Major Steps and Roles 2.2.4 Execution: Additional Steps and Roles 2.2.5 Management: Major Steps and Roles 2.2.6 Roles and responsibilities per team member 2.2.6.1 Simon 2.2.6.2 Marc 2.2.6.3 Alex

About

Current roles and responsibilities (per person)

Jaguar Internal IT

Jaguar Internal IT Mission: is to support IT software and hardware needs for Jaguar NY office and other offices: PCs, network and applications (email, MS Office, anti-virus, backups, etc)

Simon

Company President

• all financial IT decisions
• strategic decisions
• staff management of Alex (helps to resolve conflicts, PTO authorization, etc)

Alex

IT Manager

• staff management of Paul (helps to resolve conflicts, PTO authorization, etc)
• covers daily core IT when Paul is absent

Paul

IT Engineer

Fully covers all daily IT work:

• Level 2 (backend) - non routine server / network related jobs (internal IT and CT2 related)
• Level 1 (helpdesk)- routine desktop support (non MS Office); MS Office; contracts; non IT

Tira

• covers daily IT when Paul is absent

Jaguar Soft Dev Biz

Jaguar Soft Dev Biz Mission

• To create, deploy and support innovative software in the area of Transportation and Supply Chain. Currently most modules and features are implemented to support Jaguar Transportation Business, Arden Transportation and Supply Chain. Number of smaller features (custom reports) are created for other companies.

• First version of Domestic Portal/TMS solution has been developed that could be sold to medium/large companies.

• Additional modules will be added in the future such as:
  • Inventory
  • TMS for Air/Ocean modules

• Cybertrax 3 is planned as a new next generation platform

• Professional services - custom software development for specific Clients

Type of work and related activities

There are 2 types: Support/Tweaks and New Features/Projects

Support/Tweaks:

• bugs:
  • investigation
  • reporting
  • fixing

• tweaks:
  • posting
  • defining requirements and design
  • implementing

• training
• questions from users
• system configuration (create users, etc)
• misc (example: create urgent report for Client)

New Features/Projects:

• new features (example: add new report)
• projects (example: integrate with Descartes TMS)

Execution: Major Steps and Roles

Role	Step
Module Owner or Client	Submit request/idea
Business Analyst	Define and document Detailed Requirements and Design Ideas - DR/DI wiki
Systems Analyst	Review and finalize DR/DI wiki; Provide Tech Notes wiki
Developer	Write code based on wiki spec

Examples:

• Non Shipment billing component

Execution: Additional Steps and Roles

Management: Major Steps and Roles

...

Roles and responsibilities per team member

Simon

• Title: President

Marc

• Title: Vice President, Strategy

Alex

• Title: IT Manager (misleading, should say Software Manager)