Client Shipment Details Comm Center Tab
From UG
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== Biz Analyst Intro == | == Biz Analyst Intro == | ||
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| + | Communication Center tab is a tool for communicating between client and Jaguar user(s) with E-mail Query Log (History) for specific shipment | ||
== Sys Analyst Intro == | == Sys Analyst Intro == | ||
Revision as of 18:09, 18 May 2010
Contents |
Mantis
Parent Mantis: 2012
Biz Analyst Intro
Communication Center tab is a tool for communicating between client and Jaguar user(s) with E-mail Query Log (History) for specific shipment
Sys Analyst Intro
- Communication Center tab is a tool for communicating between client and Jaguar user(s) with E-Mail Query Log (History) for specific shipment
- Message MUST be sent to:
- Operator of last change (receiver)
- Sender
- CC list for client user(s) (Sender's colleague at his company. This should be populated from list of people who work at the same company)
- BCC list (blind copies to people at Jaguar such as Simon and Marc. This should be set in Internal App>Admin mode)
- CC list for Jaguar user(s)
- and post in the query log history for this shipment
- Message also includes a link to CT#
- Screen of Communication Center tab consists of:
- To, From, Subject, and message areas
- To: Operator of last change's e-mail address and Skype ID for Client to communicate real time with the operator of last change if he/she wishes.
- From: Sender's email address
- Subject: Query:CT#
- Client CC: Client can also CC this message to his colleague in his company
- To, From, Subject, and message areas
Jaguar CC
Client can also CC this message to other Jaguar operators by adding their email that got populated from the system
Sorting and Grouping
Name must be sorted alphabetically and grouped by office
Query
Client can type message in this area in order to communicate with operator of last change and Jaguar operator(s),and/or with Client CC, and/or Jaguar CC
- Submit button area
- E-mail Query Log (History) for this shipment areas
- Date and Time
- Subject: Query: CT#
- To, From, and CC
- Message
- E-mail Query log(history) for this shipment -- Tira 10:30 AM 19 Jan 2010
- Message that is submitted by client users for this shipment
- Message that is submitted by operator via reply button to client on specific query in the log on Query tab for this shipment
- Example of e-mail message
From: john@jaguarfreight.com [1] Sent: Thursday, February 11, 2010 3:19 PM To: john@jaguarfreight.com Subject: Comment added to CT 130279
-------------------------------------------- Test --------------------------------------------
Cyber Trax 2.0 users please follow this link: http://64.115.223.6:80/Client/link.html?path=editShipment=240777 Jaguar employees please follow this link: http://64.115.223.6:80/CyberTrax/link.html?path=editShipment=240777
Jaguar Freight does not provide cargo marine insurance unless specifically requested and confirmed in writing. Please ensure you have appropriate cover for all your domestic and international shipments.
Please note that all business is transacted subject to our general business terms and conditions, as indicated on our freight invoices and HB/L, a copy of which is also available upon request.
NOTE: Message is always sent to the list of BCC's emails by default from admin setting in Internal App
