Comments and Query
From UG
(→v2.0.a) |
(→v2.0.a) |
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:* then "To:" email is automatically updated back to operator of last change | :* then "To:" email is automatically updated back to operator of last change | ||
| - | '''NOTE:'''When operator | + | '''NOTE:'''When operator add a message comment, message comment MUST be sent to: |
:** Client (receiver) | :** Client (receiver) | ||
:** Operator of last change (sender) | :** Operator of last change (sender) | ||
Revision as of 15:36, 27 April 2011
Contents |
Intro
This CT2 component covers functionality of Com, ICom, Query Tabs
Business Needs and Requirements
A tool is needed in order to preform queries and update all parties on current shipment status.
The jaguar user should be able to have a comment form where users can:
- add comments from a customizable predefined list.
- update comments for individual ct or grouped ct's.
- have the ability to email those comments to any parties.
The Jaguar user should be able to query info from an e-mail form where users can:
- e-mail a query to any parties listed on a predefined contact list.
- have a record of the history of their query attempts.
Component Specs
Comments Tab
- Drop Down Menu containing 13 predefined shipment status which once selected populates the same status on a Comment Text Box.
- Comment TextBox is an editable alpha-numeric text field where a user can type in their comments.
- Insert Comment Button posts the comment on a the comment form with operator name & time/date stamp.
- Post entries are a 2 cell table that contain the following:
Cell 1:
- Non-editable
- 24h time format with time zone
- Mon-DD-YYYY,
- First Name, Last Name of the comment poster.
Cell 2:
- Non-Editable Comment that was posted.
- Where the post was sent to.
- Vertical Scrolling
Post entries are visible once comments are added. Subsequent Posts are added directly below the previous post. Default is Blank.
- Dropdown Menu listing all Jaguar users that can be added added or removed to an empty send list TextBox
v2.0
Add admin panel (for now to Admin > Client App):
- User Accounts - non-jag User prof events
- Authorization - non-jag autorisation/MOT of CT event
- Comm Center - for Client App
- Shipment Queries - for Jag App
v2.0.a
Spec is updated for E-mail Query Log history.
- See figure below
- To: Operator of last change, unless it is a reply message to client (refer # 1 from the figure)
- Message is submitted from Query tab via operator, it MUST show on the E-mail log history ONLY (do not show on comm center tab in client interface) unless if it is a reply message from operators to clients.
- Message is submitted from Comm Center tab via client, it MUST show on the the E-mail log history for BOTH comm center tab in client interface AND query tab in Internal interface
- Message is submitted from client MUST show on the query log history on Query tab with "reply" button
Step: when operator would like to reply a query to client
- Operator clicks "reply" button
- Email changes from "To:" section to a specific client
- Ex, If operator clicks reply button on # 2 from figure, "To:" client email address will be automatically replaced as tirarenfrew@yahoo.com
- operator submits the query
- message will be sent to client's email and also shown on Comm center and Query tabs' query log history
- then "To:" email is automatically updated back to operator of last change
NOTE:When operator add a message comment, message comment MUST be sent to:
- Client (receiver)
- Operator of last change (sender)
- BCC list (blind copies to people at Jaguar such as Simon and Marc. This should be set in Internal App>Admin mode)
- CC list for Jaguar user(s)
- There is a case of the operator of last change and the sender are 2 different person.
Please check to include both of them for the case of the operator of last change and the sender are a different person but for the case of the operator of last change and the sender are the same person, send it once(one copied email).
Dev Links
- Related mantis: ...
