2554 IT restructuring

From UG

Revision as of 16:04, 28 March 2011 (edit) Alex (Talk | contribs) ← Older edit		Revision as of 16:18, 28 March 2011 (edit) (undo) Tracie (Talk | contribs) (→Requirements) Newer edit →
Line 18:		Line 18:
	* advanced IT		* advanced IT
	* managing / training Level 1 resource		* managing / training Level 1 resource
		+	ll
	== Design Ideas ==		== Design Ideas ==

---

Revision as of 16:18, 28 March 2011

Requirements

Paul is unhappy because he:

• has more work than he can handle
• all work comes in as urgent
• would like to spend max 10% on Level 1 IT tasks

Level 1 IT tasks

• basic IT - routine tasks
• Office core
• non IT

Level 2 IT tasks

• CT2 (R&D and support )
• advanced IT
• managing / training Level 1 resource

ll

Design Ideas

Weekly report. Goal of this report: To analyze current flow of tasks and create mechanism to reduce to minimum or eliminate Paul's involvement into IT level 1

Removing Level 2 from Paul

• basic IT
  • option 1) hire outside vendor - remote desktop
  • option 2) from inside - hire

• non IT - remove from IT
• Office basics - train users

Additionally:

• migrate to cloud

Detailed Design