Bp11

From UG

(Difference between revisions)
Jump to: navigation, search
(itn2b)
(bp1)
Line 3: Line 3:
== About ==
== About ==
This is wiki with all bp (Business Processes)
This is wiki with all bp (Business Processes)
-
== bp1 ==
 
-
=== How to provide IT support. Biz process ver 1.0 ===
 
-
 
-
Most of actual tech work will be performed by off site engineers (TSI, 4Comm, Carr, Vlad, etc).
 
-
 
-
Product and Support team (T/D/T) is responsible for:
 
-
 
-
* routing emails (see [[#itn2a]])
 
-
* monitoring queue (tasks should be completed on time)
 
-
* coordination (such as in Sales office move)
 
-
* UAT (if required)
 
-
* BA (if required)
 
-
* maintaining docs (such as User names/passwords, howtos, etc)
 
-
* performing certain IT functions themselves (such CT2 and if desired other purely IT)
 
-
* etc (such as moving back up tapes or replacing broken PC with spare PC)
 
-
 
-
Tira is a Team Lead and responsible for overall coordination and also is capable of handling more technical tasks and mentoring others.
 
-
 
-
=== itn2a ===
 
-
==== IT Support instructions letters ====
 
-
 
-
*** IT Support instructions letter to non NY jaguar offices ***
 
-
.
 
-
Dear All,
 
-
.
 
-
Depending on the type of a problem please email or call:
 
-
.
 
-
* CT2 issues/Sugar CRM (non-urgent): email ihelp@jaguarfreight.com(Jaguar IT)
 
-
* CT2 issues/Sugar CRM (urgent): ???
 
-
* Email (non-urgent): itsupport@jaguarfreight.com (TSI vendor)
 
-
* Email (urgent): Appriver???
 
-
.
 
-
Regards, Jaguar IT NY
 
-
 
-
*** IT Support instructions letter to jaguarny ***
 
-
.
 
-
Dear All,
 
-
.
 
-
Depending on the type of a problem please email or call:
 
-
.
 
-
* Phone issues: call 631-254-1000 (4Comm vendor)
 
-
* CT2: email ihelp@jaguarfreight.com(Jaguar IT)
 
-
* All other tasks: itsupport@jaguarfreight.com (TSI vendor)
 
-
.
 
-
Regards, Jaguar IT NY
 
-
 
-
*** IT Support instructions letter to devteam ***
 
-
.
 
-
Dear All,
 
-
.
 
-
For issues with Mantis, Wiki, SVN, Demo server please email or call:
 
-
.
 
-
* Connectivity issues: Vlad
 
-
* Users, configuration (all but SVN): Andrei/Roma
 
-
.
 
-
Regards, Jaguar IT NY
 
-
 
-
Also have to send a separate emails advising about:
 
-
* Jaguar homepage updates - Simon
 
-
* Constant Contact - Sylvia
 
-
 
== bp2 ==
== bp2 ==

Revision as of 15:47, 22 March 2011


About

This is wiki with all bp (Business Processes)

bp2

Allocation per module

NOTE: Roma is again dedicated QA

(Module / BA / SA(QA)):


  • Category:OpsAdmin / ? / Alex OR Andrei (Roma)
  • Inventory / ? / Alex OR Andrei (Roma)



Personal tools