Notes11

From UG

Revision as of 21:15, 7 March 2011

About

March

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New Strategic decision about "Holistic approach to IT and Web systems" approved by Simon

IT Support coordination will be a responsibility of "Product and Support team". 
It is a change because up until now they handled only CT2 support.

Disadvantages:

• additional responsibility that requires time
• lack of knowledge and experience
  • Tira is strongly qualified (BS in Comp Sci; Master in Info Management Systems; Network certification)
  • Tracie and Denise are beginners in IT

Advantages:

• increased value to Jaguar and Market = increased job security
• opportunity to gain new knowledge
• opportunity for Holistic approach (treating IT and CT2 as a whole, not fragmented); examples:
  • full vision and control over user/systems interactions and work flows
  • more services could be integrated into CT2/Cloud like web folders;
  • integration between CT2 and non CT2 system like Sugar and CT2

Transition agenda:

• phase 1 to be completed by the end of March
• Jaguar IT support knowledge exchange (KE)
  • 2a IT documentation: blog11, notes11, wiki IT category
  • 2b regular KEs
• Career plan for BAs:
  • agreement on responsibilities, goals and developmental stages
  • Formal IT training

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Who is Who and Vendors list

This info is maintained in Vendors IT

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IT documentation

All wikis related to IT are in Category:IT.

IT Support MAIN WIKI has up to date instructions on how to navigate this directory.

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Desktops and users info (NY office)

It is managed xls attached to this Mantis: 0002803: ** Desktops and users info (NY office) **

Please add columns as required (MS office version, etc)

Every time document is changed new version is attached.