Jaguar IT core HowTos and FAQs

From UG

Revision as of 21:00, 24 February 2011 (edit) Alex (Talk | contribs) (→NY office specific) ← Older edit		Revision as of 21:10, 24 February 2011 (edit) (undo) Alex (Talk | contribs) Newer edit →
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	All IT issues that are coordinated/handled by Jaguar NY office staff/vendors could be classified into:		All IT issues that are coordinated/handled by Jaguar NY office staff/vendors could be classified into:
-	* [[#NY office]] specific (example: NY office Squid server)	+	* [[#NY office specific non TSI]](example: broken phone)
		+	* [[#NY office specific TSI]](example: broken PC)
	* [[#Global systems]] (example: Sugar CRM, create Appriver account for HK user)		* [[#Global systems]] (example: Sugar CRM, create Appriver account for HK user)
	* [[#Inter office]] (example: Karen's remote desktop to Pegasus in London)		* [[#Inter office]] (example: Karen's remote desktop to Pegasus in London)
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	* also [[Jaguar Servers Systems Applications]]		* also [[Jaguar Servers Systems Applications]]
-	== NY office specific ==	+	== NY office specific non TSI ==
	=== Door Access ===		=== Door Access ===
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	* lost card		* lost card
	* server is down (re-start or replace)		* server is down (re-start or replace)
-
-	=== Printers and Faxes ===
-	* Assign to:
-	** minor issues - Marc knows what the biz process for this
-	** major issues - TSI
-
-	* Vendor: Carr and JFK
-
-	List of printers:
-	* Xerox 5755 x2, Xerox 5225A, Xerox 4500 Phaser, Xerox 3400 Phaser, Xerox 3250-EA Phaser, Epson FX890, Dymo label printer 400, 450
	=== Phones ===		=== Phones ===
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	ph: TBD		ph: TBD
-	===Misc ===	+	=== Printers and Faxes HARDWARE ===
		+	* Assign to:
		+	** minor issues - Marc knows what the biz process for this
		+	** major issues - TSI or directly with CARR/JFK
		+
		+	* Vendor: Carr and JFK
		+
		+	List of printers:
		+	* Xerox 5755 x2, Xerox 5225A, Xerox 4500 Phaser, Xerox 3400 Phaser, Xerox 3250-EA Phaser, Epson FX890, Dymo label printer 400, 450
		+
		+	== NY office specific TSI ==
		+
		+	=== Printers and Faxes HARDWARE ===
		+	* Assign to: TSI
		+
		+	=== Network ===
		+
		+	Internet connectivity
		+
		+	==== NY Server based application and services ====
-	==== Squid ====	+	===== Squid for Web Access control =====
	TSI or Vlad		TSI or Vlad
-	===== Adding web site =====	+	====== Adding web site ======
	192.168.0.100		192.168.0.100
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	/var/log/squid		/var/log/squid
-	===== Log file clean up =====	+	====== Log file clean up ======
	* sometimes log file gets overflow and all web access is lost, so it needs to be cleaned		* sometimes log file gets overflow and all web access is lost, so it needs to be cleaned
	* how often?		* how often?

---

Revision as of 21:10, 24 February 2011

Contents 1 Intro 1.1 IT support categories 1.2 IT Support documentation 2 NY office specific non TSI 2.1 Door Access 2.2 Phones 2.3 Printers and Faxes HARDWARE 3 NY office specific TSI 3.1 Printers and Faxes HARDWARE 3.2 Network 3.2.1 NY Server based application and services 3.2.1.1 Squid for Web Access control 3.2.1.1.1 Adding web site 3.2.1.1.2 Log file clean up 3.2.2 Move PCs 3.2.3 Solution 4 Global systems 4.1 Sugar CRM 4.2 CT1 4.3 CT2 4.4 www.jaguarfreight.com 4.4.1 Posting articles 5 Software Development 6 Inter office 7 APPENDIX 1 Checklist by Paul 8 APPENDIX Category to Assign to mapping 9 APPENDIX Desktops and NY users info 10 APPENDIX IT tasks

Intro

IT support categories

All IT issues that are coordinated/handled by Jaguar NY office staff/vendors could be classified into:

• #NY office specific non TSI(example: broken phone)
• #NY office specific TSI(example: broken PC)
• #Global systems (example: Sugar CRM, create Appriver account for HK user)
• #Inter office (example: Karen's remote desktop to Pegasus in London)
• #Software Development related (example: CT2 prod or dev server)

Remaining Jaguar IT issues are specific to non NY offices and are managed by those offices or by IT vendors they are hired.

IT Support documentation

• notes and files attached to 0002703: ** Documentation (related to Paul's transition) **

• also Jaguar Servers Systems Applications

NY office specific non TSI

Door Access

• Assign to: Michael
• Vendor: DVSS
• Equipment: stand alone server

List of typical tasks:

• collect card from departing employee
• issue card to new employee (re-use or new)
• lost card
• server is down (re-start or replace)

Phones

• Assign to: end users should call 4Comm

Phone System: Nortel PBX connected to Optimum LightPath fiber line
4COMMNY is the servicer for the telephones and PBX system
Tel to 4COMMNY: 631-254-1000
Tel to LightPath: 866-611-3434

• programming
• print labels
• order new
• connection problem
• DST change
• repair

All can addressed by 4Comm. Contact: Bill and Dean ph: TBD

Printers and Faxes HARDWARE

• Assign to:
  • minor issues - Marc knows what the biz process for this
  • major issues - TSI or directly with CARR/JFK

• Vendor: Carr and JFK

List of printers:

• Xerox 5755 x2, Xerox 5225A, Xerox 4500 Phaser, Xerox 3400 Phaser, Xerox 3250-EA Phaser, Epson FX890, Dymo label printer 400, 450

NY office specific TSI

Printers and Faxes HARDWARE

• Assign to: TSI

Network

Internet connectivity

NY Server based application and services

Squid for Web Access control

TSI or Vlad

Adding web site

192.168.0.100

uname: root pwd: ***

vi /etc/allowed.list

squid -k reconfigure

/etc/ip_restricted.list

/etc/squid/blocks.files.acl

blockedss.list

/var/log/squid

Log file clean up

• sometimes log file gets overflow and all web access is lost, so it needs to be cleaned
• how often?

Move PCs

Example: Internal Sales Dept has to be re-located to another room (next to the kitchen)

Solution

Before move verify that:

• new room has Ethernet Jacks
• there are as many jacks as computers
• all jacks are active (connected to hub or switch through patch panel)

If above is true then after you move PCs to a new room and connect them they should become fully functional.

Global systems

Sugar CRM

CT1

CT2

www.jaguarfreight.com

Assign to: Andrei or Vlad

Posting articles

Assign to: Andrei

• article comes as pdf
• make filename short
• find icon on a website. If this month issue cover img is not available then use generic icon (news company logo) or latest month issue logo
• use filezilla to ftp new files
• backup files to be changed:
  • index.html
  • news.html

Software Development

Assign to: Vlad

Inter office

APPENDIX 1 Checklist by Paul

•	Active Directory users and groups
•	Network equipment
-	Cable Modem
-	Fiber Optic Modem
-	Active Cisco 1800 router
-	Standby Cisco Router
-	HA/failover/ipsla/acl
-	Easy VPN Server settings (IPSEC)
-	VLAN on Cisco Catalyst switch
-	3comm switches
•	SQUID Server
•	GE Door Card Application
•	PBX /phone admin
•	Websites
-	Rackspace for ct1 and ct2
-	Appriver Admin page
-	Constant Contact
-	Webex
•	Quickbooks
•	Symantec Endpoint Manager
•	Yosemite Backup
•	Cygwin Shell ( rsync quickbooks )
•	DHCP Server
•	DNS Servers
•	Windows Replication
•	Radius VPN Server
•	VPN Client setup
•	Windows System Update Server
•	Dymo Server
•	Fax Modem
•	Report transfer for door cards
•	New User Setup
-	Web browser setup/linking proxy
-	Outlook setup
-	Printer shortcuts
-	File Share Shortcuts and mapping
•	Blackberry Setup
•	Projector maintenance
•	Simon Ascendo blackberry backup software
•	Printer admin

Scanner profile setup/supply page
- Xerox 5755 imports
- Xerox 5755 exports
- Xerox 5225 accounting
- Xerox 3250 EA (supplies page)

Printers
-	Xerox 5755  (we have 2) 
-	Xerox 5225
-	Xerox 4500 Phaser
-	Xerox 3400 Phaser
-	Xerox 3250 Phaser
-	Epson FX-890 

Fax
-	Xerox 3635MFP
-	Xerox 3300MFP
-	HP 3390

Dymo Label Server/printer
-	400
-	450
              Other
-	Panini remote deposit scanner
-	FD100 credit card swipe machine

APPENDIX Category to Assign to mapping

Category	Assign To

NY office Support: TSI	
Core:(Anti)virus	IT
Core:Backups/Restore	IT
Core:Firewall	IT
Core:Internet/Connectivity	IT
Core:Network changes	IT
Core:User setup/change	IT
Core:VPN setup/change	IT
Core:Web access (squid)	IT
Core:Wireless	IT
Desktop: Adobe pdf	IT
Desktop:MS Word/Excel	IT
Desktop:MS Powerpoint	IT
Desktop:Email (back/front)	IT
Desktop:QB (back/front)	IT
Desktop:Skype	IT
Etc:  	IT
Etc:cc swipe machine	IT
Etc:Panini	IT
Etc:Projector	IT
PC:repair	IT
PC:purchase/setup	IT
Phones:Blackberry	IT
Printers/Scanners (non trivial)	IT 
	
NY office Support: TSI	
Etc:Door Cards	michael_k
Phones:PBX	michael_k 

Cloud Support: Non-TSI	
Web:Constant Contact	andrei
Web:CT2 Acc	tracie
Web:CT2 Admin	tracie
Web:CT2 Client	montira
Web:CT2 Ops Core(Misc)	denise
Web:CT2 Ops Pdfs	tracie
Web:CT2 Ops Reps	denise
Web:CT2 Ops Truck	denise
Web:Mantis	andrei
Web:Rate Explorer 	andrei
Web:Sugar	vlad
Web:Webex	denise
Web:Wiki	roma
Web:www.jaguarfreight.com	roma

APPENDIX Desktops and NY users info

See computer info.xls attached to http://ct.jaguarfreight.com/mantis/view.php?id=2703

APPENDIX IT tasks

• • Typical NY IT tasks:
    • backups
    • OS upgrades
    • antivirus upgrades
    • move PC
    • hire employee
    • fire employee
    • ...