Jaguar IT core HowTos and FAQs

From UG

Revision as of 19:04, 22 February 2011 (edit) Alex (Talk | contribs) ← Older edit		Revision as of 19:06, 22 February 2011 (edit) (undo) Alex (Talk | contribs) Newer edit →
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	192.168.0.100		192.168.0.100

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Revision as of 19:06, 22 February 2011

Contents 1 Intro 1.1 IT support categories 1.2 IT Support documentation 2 NY office 2.1 Door Access 2.2 Printers and Faxes 2.3 Phones 2.4 Squid 2.4.1 Adding web site 2.5 Log file clean up 3 Global systems 3.1 Sugar CRM 3.2 CT1 3.3 CT2 3.4 www.jaguarfreight.com 3.4.1 Posting articles 4 Software Development 5 Inter office

Intro

IT support categories

All IT issues that are coordinated/handled by Jaguar NY office staff/vendors could be classified into:

• #NY office specific (example: NY office Squid server)
• #Software Development related (example: CT2 prod or dev server)
• #Global systems (example: Sugar CRM, create Appriver account for HK user)
• #Inter office (example: Karen's remote desktop to Pegasus in London)

Remaining Jaguar IT issues are specific to non NY offices and are managed by those offices or by IT vendors they are hired.

IT Support documentation

• notes and files attached to 0002703: ** Documentation (related to Paul's transition) **

NY office

Door Access

• Assign to: Michael
• Vendor: DVSS
• Equipment: stand alone server

• Vendor: DVSS
• Equipment: stand alone server

Printers and Faxes

• Assign to:
  • minor issues - Marc knows what the biz process for this
  • major issues - end users should call/email TSI

• Vendor: Carr and JFK

• 3 major printers/scanner/copier (Carr)
  • Phaser

Phones

• Assign to: end users should call 4Comm
  • minor issues - Marc knows what the biz process for this
  • major issues - TSI

• programming
• print labels
• order new
• connection problem
• DST change
• repair

All can addressed by 4Comm. Contact: Bill and Dean ph: TBD

Squid

TSI or Vlad

Adding web site

192.168.0.100

uname: root pwd: ***

vi /etc/allowed.list

squid -k reconfigure

/etc/ip_restricted.list

/etc/squid/blocks.files.acl

blockedss.list

/var/log/squid

Log file clean up

• sometimes log file gets overflow and all web access is lost, so it needs to be cleaned
• how often?

Global systems

Sugar CRM

CT1

CT2

www.jaguarfreight.com

Assign to: Andrei or Vlad

Posting articles

Assign to: Andrei

• article comes as pdf
• make filename short
• find icon on a website. If this month issue cover img is not available then use generic icon (news company logo) or latest month issue logo
• use filezilla to ftp new files
• backup files to be changed:
  • index.html
  • news.html

Software Development

Assign to: Vlad

Inter office