2554 IT restructuring

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[[Category:Alex 2]]
[[Category:Alex 2]]
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== Requirements ==
 
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Paul is unhappy because he:
 
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* has more work than he can handle
 
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* all work comes in as urgent
 
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* would like to spend max 10% on Level 1 IT tasks
 
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'''Level 1 IT tasks'''
 
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* basic IT - routine tasks
 
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* Office core
 
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* non IT
 
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'''Level 2 IT tasks'''
 
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* CT2 (R&D and support )
 
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* advanced IT
 
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* managing / training Level 1 resource
 
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== Design Ideas ==
 
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'''Weekly report.'''
 
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Goal of this report: To analyze current flow of tasks and create mechanism to reduce to minimum or eliminate Paul's involvement into IT level 1 
 
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'''Removing Level 2 from Paul'''
 
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* ''basic IT''
 
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** option 1) hire outside vendor - remote desktop
 
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** option 2) from inside - hire
 
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* ''non IT'' - remove from IT
 
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* ''Office basics'' - train users
 
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Additionally:
 
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* migrate to cloud
 
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== Detailed Design ==
 

Current revision as of 20:51, 8 February 2012

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