|
|
| (8 intermediate revisions not shown) |
| Line 1: |
Line 1: |
| - | [[Category:IT]] | + | [[Category:Alex]] |
| - | | + | |
| - | == About ==
| + | |
| - | | + | |
| - | == March ==
| + | |
| - | | + | |
| - | == itn1 ==
| + | |
| - | === New Strategic decision about "Holistic approach to IT and Web systems" approved by Simon ===
| + | |
| - | | + | |
| - | IT Support coordination will be a responsibility of "Product and Support team".
| + | |
| - | It is a change because up until now they handled only CT2 support.
| + | |
| - | | + | |
| - | Disadvantages:
| + | |
| - | * additional responsibility that requires time
| + | |
| - | * lack of knowledge and experience
| + | |
| - | ** Tira is strongly qualified (BS in Comp Sci; Master in Info Management Systems; Network certification)
| + | |
| - | ** Tracie and Denise are beginners in IT
| + | |
| - | | + | |
| - | Advantages:
| + | |
| - | * increased value to Jaguar and Market = increased job security
| + | |
| - | * opportunity to gain new knowledge
| + | |
| - | * opportunity for Holistic approach (treating IT and CT2 as a whole, not fragmented); examples:
| + | |
| - | ** full vision and control over user/systems interactions and work flows
| + | |
| - | ** more services could be integrated into CT2/Cloud like web folders;
| + | |
| - | ** integration between CT2 and non CT2 system like Sugar and CT2
| + | |
| - | | + | |
| - | Transition agenda:
| + | |
| - | * phase 1 to be completed by the end of March
| + | |
| - | * Jaguar IT support knowledge exchange (KE)
| + | |
| - | **2a IT documentation: [[blog11]], [[notes11]], wiki IT category
| + | |
| - | **2b regular KEs
| + | |
| - | * Career plan for BAs:
| + | |
| - | ** agreement on responsibilities, goals and developmental stages
| + | |
| - | ** Formal IT training
| + | |
| - | | + | |
| - | == itn3 ==
| + | |
| - | === Who is Who and Vendors list ===
| + | |
| - | | + | |
| - | This info is maintained in [[Vendors IT]]
| + | |
| - | | + | |
| - | == itn4 ==
| + | |
| - | === IT documentation ===
| + | |
| - | | + | |
| - | All wikis related to IT are in [[:Category:IT]].
| + | |
| - | | + | |
| - | [[IT Support MAIN WIKI]] has up to date instructions on how to navigate this directory.
| + | |
| - | | + | |
| - | | + | |
| - | == itn5 ==
| + | |
| - | === Desktops and users info (NY office) ===
| + | |
| - | | + | |
| - | It is managed xls attached to this Mantis: 0002803: ** Desktops and users info (NY office) **
| + | |
| - | | + | |
| - | Please add columns as required (MS office version, etc)
| + | |
| - | | + | |
| - | Every time document is changed new version is attached.
| + | |
| - | | + | |
| - | == itn6 ==
| + | |
| - | === March is a month of Support ===
| + | |
| - | | + | |
| - | '''To: Tira, Denise, Tracie, Andrei, Vlad, Dev Team'''
| + | |
| - | | + | |
| - | '''From: Alex'''
| + | |
| - | | + | |
| - | '''cc: Simon, Marc, Karen'''
| + | |
| - | | + | |
| - | | + | |
| - | Upper management brought to my attention that the number of complex and critical bugs is increasing.
| + | |
| - | | + | |
| - | This makes experience of end users very painful and leads to a lot of frustration on the part of our clients.
| + | |
| - | | + | |
| - | We need to resolve this rapidly.
| + | |
| - | | + | |
| - | '''I believe that this happens due to the following reasons:'''
| + | |
| - | | + | |
| - | * growing list of new interrelated features increased system complexity significantly
| + | |
| - | * we are introducing new changes rapidly and without careful analysis (focus on quantity not quality) (Example: Portal/TMS system)
| + | |
| - | * most people on our team have only minimal understanding of CT2 components outside of components they "own" (Example: Tira - Client, Tracie -Acc, etc)
| + | |
| - | * not enough verbal communication between all members of the team particularly with developers
| + | |
| - | * non technical BAs and MOs make bad design decisions and force them into development
| + | |
| - | * SAa are doing often a poor job and creating analysis that has critical errors (Example: m2484 calculation of charges on invoice)
| + | |
| - | * MO-BA-SA-Dev-QA-BA is too long and too linear (no cross communication or group communication)
| + | |
| - | | + | |
| - | '''How to resolve this:'''
| + | |
| - | | + | |
| - | * focus on quality not quantity
| + | |
| - | ** do not rush adding many enhancements
| + | |
| - | ** add components after you selected best design and fully understand impact on the system
| + | |
| - | | + | |
| - | * focus on support:
| + | |
| - | ** every BA, SA, QA must understand 95-100% and be able to investigate EVERY module
| + | |
| - | ** all components should have complete, correct and readable documentation
| + | |
| - | | + | |
| - | * delegate systems design from BA&Support Team to Dev Team
| + | |
| - | | + | |
| - | * more verbal communication between all members of the team
| + | |
| - | | + | |
| - | * improved soft dev process (some highlights):
| + | |
| - | ** Architect to review all tasks at various stages of BA/SA/Dev
| + | |
| - | ** Architect to identify impact of each task and advise
| + | |
| - | ** low impact changes/projects could be documented by BAs; SAs are on as needed basis
| + | |
| - | ** high impact changes/projects must be run by technical staff (SA or/and Developer); BAs are on as needed basis
| + | |
| - | ** For low impact projects:
| + | |
| - | *** BA team must submit BR to Dev in Bundles and go over each with developers/Dev Manager (and SAs?) during Skype voice meeting and answer questions
| + | |
| - | ** For med/large and high impact projects:
| + | |
| - | *** BA team must submit RFPOP (Request For Proposal Or Prototype) to Dev team that contains ideally only high level requirements (problems or goals) not solution / design
| + | |
| - | *** BA team must also provide business background (glossary, existing biz processes, relevant industry practices, etc)
| + | |
| - | *** Dev team should in return communicate proposal or prototype as a document and during multiple Joint Design meetings
| + | |
| - | *** Joint Design sessions (Dev and Product teams) must be held early into BA stage, during Design and at the end
| + | |
| - | | + | |
| - | '''Timeline: March 9 - April 30'''
| + | |
| - | | + | |
| - | * BA/SA will put on hold new designs related to enhancements (example: Portal) and large new components (example: Rates DB)
| + | |
| - | | + | |
| - | * BA&Support team will be divided into 2 parts
| + | |
| - | | + | |
| - | * Team A '''Denise/Alex''' will attempt to resolve all TMS/Portal issues
| + | |
| - | ** create a list of problems, find best solutions, discuss with developers, make decision and submit into coding
| + | |
| - | ** document things
| + | |
| - | ** help Misha/Sasha/Kostya? to learn business side of Arden Dom Trucking so that they themselves can create designs
| + | |
| - | ** have Joint voice design sessions with Mauricio and Misha
| + | |
| - | ** Tira on as needed basis to explain Portal functionality
| + | |
| - | | + | |
| - | * Team B '''Tira/Tracie/Andrei/Vlad/TSI'''
| + | |
| - | ** daily support for all CT2 non-TMS/Portal issues including IT (Coordinator: Tracie; escalate to Tira/Andrei; Vlad/TSI/developers as needed)
| + | |
| - | ** every person of this team must understand 95-100% and be able to investigate EVERY module
| + | |
| - | ** create User Guides and CATs (Concepts And Terminology) for all components (Coordinator: Tira, lead by example please!)
| + | |
| - | ** some low impact or small size tasks might be assigned by Architect this month to this team
| + | |
| - | ** Airstatus/EU Adv notice (Tira/Tracie to continue for now but lets discuss - I have idea how to simplify mapping: send all data in XML! and ask Descartes to extract what they need)
| + | |
| - | | + | |
| - | * Team C '''Dev Team'''
| + | |
| - | ** maximum attention to fixing Portal/TMS and other bugs
| + | |
| - | ** learn about Logistics and Systems (books, online, CATs created by BAs, Descartes manuals, etc) so that they can create solutions based on requirements (new soft dev process)
| + | |
| - | ** Continue development for tasks already in DevEst/Dev
| + | |
