Notes11

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[[Category:IT]]
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[[Category:Alex]]
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== About ==
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== March ==
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== itn1 ==
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=== New Strategic decision about "Holistic approach to IT and Web systems" approved by Simon ===
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IT Support coordination will be a responsibility of "Product and Support team".
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It is a change because up until now they handled only CT2 support.
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Disadvantages:
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* additional responsibility that requires time
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* lack of knowledge and experience
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** Tira is strongly qualified (BS in Comp Sci; Master in Info Management Systems; Network certification)
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** Tracie and Denise are beginners in IT
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Advantages:
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* increased value to Jaguar and Market = increased job security
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* opportunity to gain new knowledge
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* opportunity for Holistic approach (treating IT and CT2 as a whole, not fragmented); examples:
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** full vision and control over user/systems interactions and work flows
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** more services could be integrated into CT2/Cloud like web folders;
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** integration between CT2 and non CT2 system like Sugar and CT2
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Transition agenda:
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* phase 1 to be completed by the end of March
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* Jaguar IT support knowledge exchange (KE)
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**2a IT documentation: [[blog11]], [[notes11]], wiki IT category
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**2b regular KEs
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* Career plan for BAs:
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** agreement on responsibilities, goals and developmental stages
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** Formal IT training
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== itn3 ==
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=== Who is Who and Vendors list ===
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This info is maintained in [[Vendors IT]]
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== itn4 ==
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=== IT documentation ===
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All wikis related to IT are in [[:Category:IT]].
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[[IT Support MAIN WIKI]] has up to date instructions on how to navigate this directory.
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== itn5 ==
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=== Desktops and users info (NY office) ===
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It is managed xls attached to this Mantis: 0002803: ** Desktops and users info (NY office) **
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Please add columns as required (MS office version, etc)
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Every time document is changed new version is attached.
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== itn6 ==
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=== March is a month of Support ===
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'''To: Tira, Tracie, Andrei'''
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'''From: Alex'''
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Upper management brought to my attention that number of complex and critical bugs is increasing.
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This makes experience of end users very painful and leads to a lot of frustration on the part of our clients.
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We need to resolve this rapidly.
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'''I believe that this happens due to the following reasons:'''
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* growing list of new interrelated features increased system complexity significantly
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* we are introducing new changes rapidly and without careful analysis (focus on quantity not quality)
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* most people on our team have only minimal understanding of CT2 components outside of components they "own" (Example: Tira - Client, Tracie -Acc, etc)
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* not enough verbal communication between all members of the team particularly with developers
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* non technical BAs and MOs make bad design decisions and force them into development
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* SAa are doing often a poor job and creating analysis that has critical errors
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* MO-BA-SA-Dev-QA-BA is too long and too linear (no cross communication or group communication)
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'''How to resolve this:'''
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* focus on quality not quantity
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** do not rush adding many enhancements
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** add components after you selected best design and fully understand impact on the system
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* focus on support:
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** every BA, SA, QA must understand  95-100% and be able to investigate EVERY module
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** all components should have complete, correct and readable documentation
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* move systems design from BA&Support Team to Dev Team
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* more verbal communication between all members of the team developing components
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* improved soft dev process (some highlights):
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** Architect to review all tasks at various stages of BA/SA/Dev
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** Architect to identify impact of each task and advise
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** low impact changes/projects could be documented by BAs; SAs are on as needed basis
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** high impact changes/projects must be run by technical staff (SA or/and Developer); BAs are on as needed basis
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** For low impact projects:
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*** BA team must submit BR to Dev in Bundles and go over each with developers/Dev Manager (and SAs?) during Skype voice meeting and answer questions
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** For med/large and high impact projects:
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*** BA team must submit RFPOP (Request for proposal or prototype) to Dev team that contains ideally only high level requirements
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*** BA team must also provide business info (glossary, existing biz processes, relevant industry practices, etc)
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*** Dev team should in return communicate proposal or prototype as a document and in a multiple Joint Design meetings
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*** Joint Design sessions (Dev and Product teams) must be held early into BA stage, during Design and at the end
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'''Timeline: March 9 - 30'''
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* BA/SA will put on hold new designs related to enhancements (example: portal) and large new components (example: Rates DB)
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* BA&Support team will be divided into 2 parts
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* Team A '''Denise/Alex''' will attempt to resolve all TMS/Portal issues
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** create a list of problems, find best solutions, discuss with developers, make decision and submit into coding
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** document things
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** help Misha/Sasha/Kostya? to learn business side of Arden Dom Trucking so that they themselves can create designs
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** have Joint voice design sessions with Mauricio and Misha
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** Tira on as needed basis to explain Portal functionality
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* Team B '''Tira/Tracie/Andrei'''
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** daily support for all non-TMS/Portal issues including IT (Coordinator: Tracie; escalate to Tira/Andrei)
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** every person of this team must understand  95-100% and be able to investigate EVERY module
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** create User Guides for all components (Coordinator: Tira, lead by example please!)
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** some low impact or small size tasks might be assigned by Architect this month
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** Airstatus/EU Adv notice (Tira/Tracie to continue for now but lets discuss - I have idea how to simplify)
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'''Timeline: April 1 - TBD'''
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TBD
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Current revision as of 15:41, 22 March 2011

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