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| - | [[Category:IT]] | + | [[Category:Alex]] |
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| - | == About ==
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| - | == March ==
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| - | == itn1 ==
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| - | === Strategic decision about IT support ===
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| - | == itn2 ==
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| - | === How to provide IT support. Biz process ver 1.0 ===
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| - | Most of actual tech work will be performed by off site engineers (TSI, 4Comm, Carr, Vlad, etc).
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| - | Product and Support team (T/D/T) is responsible for:
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| - | * routing emails (see [[#itn2a]])
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| - | * monitoring queue (tasks should be completed on time)
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| - | * coordination (such as in Sales office move)
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| - | * UAT (if required)
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| - | * BA (if required)
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| - | * maintaining docs (such as User names/passwords)
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| - | * performing certain IT functions themselves (such CT2 and if desired other purely IT)
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| - | * etc (such as moving back up tapes or replacing broken PC with spare PC)
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| - | Tira is a Team Lead and responsible for overall coordination and also is capable of handling more technical tasks and mentoring others.
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| - | == itn2a ==
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| - | === IT Support instructions letters ===
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| - | *** IT Support instructions letter to non NY jaguar offices ***
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| - | Dear All,
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| - | Depending on the type of a problem please email or call:
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| - | * CT2 issues/Sugar CRM (non-urgent): email ihelp@jaguarfreight.com(Jaguar IT)
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| - | * CT2 issues/Sugar CRM (urgent): ???
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| - | * Email (non-urgent): itsupport@jaguarfreight.com (TSI vendor)
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| - | * Email (urgent): Appriver???
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| - | Regards, Jaguar IT NY
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| - | *** IT Support instructions letter to jaguarny ***
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| - | Dear All,
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| - | Depending on the type of a problem please email or call:
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| - | * Phone issues: call 631-254-1000 (4Comm vendor)
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| - | * CT2 issues: email ihelp@jaguarfreight.com(Jaguar IT)
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| - | * All other tasks: itsupport@jaguarfreight.com (TSI vendor)
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| - | Regards, Jaguar IT NY
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| - | *** IT Support instructions letter to devteam ***
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| - | Dear All,
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| - | For issues with Mantis, Wiki, SVN, Demo server please email or call:
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| - | * Connectivity issues: Vlad
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| - | * Users, configuration (all but SVN): Andrei/Roma
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| - | Regards, Jaguar IT NY
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| - | == itn3 ==
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| - | === IT documentation ===
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