PM Notes
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(→2010 Feb 25: New Support Work Flow for Transition Period and IT Dept Daily Schedule) |
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== Test 1 == | == Test 1 == | ||
| - | == | + | == Note 001: Feb 25: New Support Work Flow for Transition Period and IT Dept Daily Schedule == |
=== New Support Work Flow === | === New Support Work Flow === | ||
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* Levels (sequence: user request -> Level 1 -> Level 2 > Level 3) | * Levels (sequence: user request -> Level 1 -> Level 2 > Level 3) | ||
** Level 1: Marc | ** Level 1: Marc | ||
| - | ** Level 2: Tira and Paul | + | ** Level 2: Tira and Paul |
** Level 3: Alex | ** Level 3: Alex | ||
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=== IT Dept Daily Schedule === | === IT Dept Daily Schedule === | ||
| - | * 9-11 Support work, training, meetings, activities that require interruptions | + | * 9-11 (2) Support work, training, meetings, activities that require interruptions |
| - | * 11-12 Daily Support Meeting (Tira, Paul, Alex and Marc(sometimes)) | + | * 11-12 (1) Daily Support Meeting (if there is anything to discuss) (Tira, Paul, Alex and Marc(sometimes)) |
| - | * 12- | + | * 12-13 (1) Lunch and additional meetings if required |
| + | * 13-17:30 (4) Activities that require concentration (no interruptions unless urgent) | ||
Current revision as of 15:41, 25 February 2010
Contents |
[edit] Test 2
[edit] Test 1
[edit] Note 001: Feb 25: New Support Work Flow for Transition Period and IT Dept Daily Schedule
[edit] New Support Work Flow
- Levels (sequence: user request -> Level 1 -> Level 2 > Level 3)
- Level 1: Marc
- Level 2: Tira and Paul
- Level 3: Alex
- Tira and Paul:
- limit support work up to 3 hours a day each
- do urgent first
- once 3 h limit reached postpone the rest till next day
- Paul to arrange a workplace for Tira in his room
[edit] IT Dept Daily Schedule
- 9-11 (2) Support work, training, meetings, activities that require interruptions
- 11-12 (1) Daily Support Meeting (if there is anything to discuss) (Tira, Paul, Alex and Marc(sometimes))
- 12-13 (1) Lunch and additional meetings if required
- 13-17:30 (4) Activities that require concentration (no interruptions unless urgent)
- Above is effective immediately and in effect until new team (extra 2 BA and 1 SA) is hired and trained. I estimate 1 - 2 months.
- Alex Dobrovolsky (Jaguar IT / CT2 Project Manager)
- 15:28, 25 February 2010 (UTC)
