PM Notes
From UG
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Revision as of 15:27, 25 February 2010
2010 Feb 25: New Support Work Flow for Transition Period and IT Dept Daily Schedule
New Support Work Flow
- Levels (sequence: user request -> Level 1 -> Level 2 > Level 3)
- Level 1: Marc
- Level 2: Tira and Paul (limit up to 3 hours a day each, do urgent first, if )
- Level 3: Alex
- Tira and Paul:
- limit support work up to 3 hours a day each
- do urgent first
- once 3 h limit reached postpone the rest till next day
IT Dept Daily Schedule
- 9-11 Support work, training, meetings, activities that require interruptions
- 11-12 Daily Support Meeting (Tira, Paul, Alex and Marc(sometimes))
- 12-5:30 Lunch and activities that require concentration (no interruptions unless urgent)
Above is effective immediately and in effect until new team (extra 2 BA and 1 SA) is hired and trained. I estimate 1 - 2 months.
- Alex Dobrovolsky (Jaguar IT / CT2 Project Manager)
- Alex
