PM Notes
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+ | == 2010 Feb 25: New Support Work Flow for Transition Period and IT Dept Daily Schedule == | ||
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+ | === New Support Work Flow === | ||
+ | |||
+ | This is effective immediately and in effect until new team (extra 2 BA and 1 SA) is hired and trained. I estimate 1 - 2 months. | ||
+ | |||
+ | * Levels (sequence: user request -> Level 1 -> Level 2 > Level 3) | ||
+ | ** Level 1: Marc | ||
+ | ** Level 2: Tira and Paul (limit up to 3 hours a day each, do urgent first, if ) | ||
+ | ** Level 3: Alex | ||
+ | |||
+ | * Tira and Paul: | ||
+ | ** limit support work up to 3 hours a day each | ||
+ | ** do urgent first | ||
+ | ** once 3 h limit reached postpone the rest till next day | ||
+ | |||
+ | == IT Dept Daily Schedule == | ||
+ | |||
+ | * 9-11 Support work, training, meetings, activities that require interruptions | ||
+ | * 11-12 Daily Support Meeting (Tira, Paul, Alex and Marc(sometimes)) | ||
+ | * 12-5:30 Lunch and activities that require concentration (no interruptions unless urgent) |
Revision as of 15:23, 25 February 2010
2010 Feb 25: New Support Work Flow for Transition Period and IT Dept Daily Schedule
New Support Work Flow
This is effective immediately and in effect until new team (extra 2 BA and 1 SA) is hired and trained. I estimate 1 - 2 months.
- Levels (sequence: user request -> Level 1 -> Level 2 > Level 3)
- Level 1: Marc
- Level 2: Tira and Paul (limit up to 3 hours a day each, do urgent first, if )
- Level 3: Alex
- Tira and Paul:
- limit support work up to 3 hours a day each
- do urgent first
- once 3 h limit reached postpone the rest till next day
IT Dept Daily Schedule
- 9-11 Support work, training, meetings, activities that require interruptions
- 11-12 Daily Support Meeting (Tira, Paul, Alex and Marc(sometimes))
- 12-5:30 Lunch and activities that require concentration (no interruptions unless urgent)