Q and A for EDI to TMS
From UG
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Dear Valued Clients, | Dear Valued Clients, | ||
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As part of our ongoing efforts to improve our customer support service we are pleased to announce the launch of a new Customer | As part of our ongoing efforts to improve our customer support service we are pleased to announce the launch of a new Customer | ||
Support Portal. The portal will enable you to create, update and manage all of your service requests with Descartes from one user | Support Portal. The portal will enable you to create, update and manage all of your service requests with Descartes from one user | ||
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Descartes Reporting Services | Descartes Reporting Services | ||
RIMMS | RIMMS | ||
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USING THE PORTAL: | USING THE PORTAL: | ||
To access the new portal please follow this URL: | To access the new portal please follow this URL: | ||
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changed passwords are to be up to seven characters in length. Access to this new portal will be denied until the morning of June | changed passwords are to be up to seven characters in length. Access to this new portal will be denied until the morning of June | ||
25th. | 25th. | ||
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To log a new incident: | To log a new incident: | ||
Click on the Request Tab, then DSG Service Request. | Click on the Request Tab, then DSG Service Request. | ||
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Warmest Regards, | Warmest Regards, | ||
Descartes Service Desk | Descartes Service Desk | ||
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About Descartes | About Descartes | ||
For more information: | For more information: | ||
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Outside North America: | Outside North America: | ||
00-800-7866-3390 | 00-800-7866-3390 | ||
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info@descartes.com | info@descartes.com | ||
Visit Descartes: | Visit Descartes: | ||
Be sure to visit the Descartes website for the latest information and downloads. | Be sure to visit the Descartes website for the latest information and downloads. | ||
www.descartes.com | www.descartes.com | ||
Revision as of 20:10, 24 July 2012
Who do we contact at Descartes?
Being our project has been live for over a year, Descartes provided us with the following e-mail on June 18th 2012:
Dear Valued Clients, As part of our ongoing efforts to improve our customer support service we are pleased to announce the launch of a new Customer Support Portal. The portal will enable you to create, update and manage all of your service requests with Descartes from one user friendly support portal. Effective Monday June 25th, 2012 we recommend that all new incident requests be logged via the new portal for products: Descartes Transportation Manager Descartes Route Planner RS (Roadshow) Descartes Route Planner (Fleetwise) Descartes Dock Appointment Scheduling Descartes MobileLink Descartes Visibility & Event Management Descartes Reporting Services RIMMS USING THE PORTAL: To access the new portal please follow this URL: https://servicedesk.descartes.com Your login details will be: User Name: Your email address (name@company.com) Password: Welcome1 Please note: This is a case sensitive temporary password which you will be prompted to change when you first login. At this time changed passwords are to be up to seven characters in length. Access to this new portal will be denied until the morning of June 25th. To log a new incident: Click on the Request Tab, then DSG Service Request. In the meantime, if you experience difficulties, require further login IDs, or have any questions or concerns regarding the changes please email servicedesk@descartes.com. You can also email new incidents to servicedesk@descartes.com and you can continue to phone in new incidents to our Service Desk at 1-877-786-9339 ext 2. Please add the following email addresses to your company’s safe send list: servicedesk@descartes.com and sdresponse@descartes.com We thank you in advance for your patience as we roll out this new offering! Warmest Regards, Descartes Service Desk About Descartes For more information: 877-786-9339 Outside North America: 00-800-7866-3390 info@descartes.com Visit Descartes: Be sure to visit the Descartes website for the latest information and downloads. www.descartes.com
