DQ and RFC process

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[[Category:DQ]]
[[Category:DQ]]
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== Definitions Process Etc ==  
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== Info ==
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Key challenges:
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This wiki is about RFC and DQ methodology.
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* how to SA/document
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* how to manage
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=== Urgent Bugs: definition, process, etc ===
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Problems with old process:
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*U-bugs are managed by Sup Man, must be posted into mantis, estimated and fixed ASAP. Decide if they require Emerg Release.
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* no specs/SA in many cases
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*Non Urgent Bugs are managed through RFC
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* developers had no clear plans
 +
* we had no idea what will be completed when (except urgent tasks)
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=== RFC: definition, process, etc ===
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== Glossary ==
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* RFC (Requests For Changes) is a list of Non Urgent Bugs and changes to CT2 requested by users, managers, dev team, etc .
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* L0 (L zero) = initial/rough;
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* RFC is managed by Support Manager (Denise)
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* L1 = full
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* As request (that make sense) comes in, Denise/AG creates a mantis with ph="RFC"
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* RFC = Request For Change
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* '''RFC Review Meeting''':
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* DQ = Development Queue
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** is a regular bi-weekly meeting (Sup Man, Dev Man(KU), Sol Arc(Alex), PM(Perry))
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** each request is given:
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*** reviewed
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*** given tentative solution (posted in mantis note)
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*** given rough estimate (posted into emh/emhR fields with "r" prefix).
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** SA time must be estimated es well
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** some requests might be combined, rejected, comments to Prod Man posted, etc.
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** Dv field must be assigned (whenever possible to "any" or if not then to specific developer).
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** set task as ph=RFC2DQ
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=== DQ: definition, process, etc ===
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== Top level Jag Soft Dev Workflow classes ==
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DQR > DQS > DQE > DQ
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We have the following top level workflows
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* DQ (Development Queue) is a list of bugs and minor changes to the CT2 system approved for development by Product Manager (Marc) through RFC2DQ Meeting
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* Projects (Prj). Examples: GM Split, POEM, DR/KPI, I-Portal
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* DQ is managed by Support Manager (Denise)
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* Urgent Bugs (UB)
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* This list has a limited number of items (max=40)
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* Urgent Change (UC)
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* DQ is re-filled from RFC list through regular bi-weekly '''RFC2DQ''' Meetings
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* Development Queue (DQ) - any work that is subject to CT2 Release and is not covered by '''Prj''' or '''UB'''  
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* '''RFC2DQ''' Meetings
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* Support (Sup). Examples: create new user, re-start server, etc.
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**(Sup Manager + Prod Manager):
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* Misc (Misc)  
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** On this meeting approved record gets ph="DQ"(bugs) or "DQS" and T defined.
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* Weekly '''DQD (Development)''' meetings:
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** who: Sup Man, SAs, devs (available next week for DQ)
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** review last week (filter by dueW#, should be in SIT hopefully)
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** planning Devs:
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*** before the meeting ask all project PMs about how many mh per developer is avail for DQ work
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*** sort all tasks by T
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*** based on T, Dv and Dv hours avail next week decide who is doing what next week
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*** set dueW# for next week on tasks assigned
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*** set ph=DQ
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** planning SA:
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*** before the meeting find out how many mh are avail
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*** sort all tasks by T
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*** based on T, A and A hours avail next week decide who is doing what next week
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*** set dueW# for next week on tasks assigned
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*** set ph=DQS
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=== Wiki for DQ ===
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"wf" mantis field is used to associate task with specific workflow class.
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Each DQ should have SOW (except bugs).
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* Prj
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* UB
 +
* UC
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* DQ1 - Invention/Analysis phases of DQ (BA/SA/etc)
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* DQ2 - Implementation phases of DQ (Dev/QA/SIT/etc)
 +
* Sup
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* Misc
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Each DQ mantis (except bugs) should have link to SOW in Description field.
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== IP ==
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SOW should be under appropriate wiki (example: tweaks to Trendset in Trendset wiki, etc)
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Prj, UB, DQ have different initial phases but common end: IP (Implementation Phase).
 +
 
 +
It consists of the following sub-phases:
 +
 
 +
* Dev
 +
* QA
 +
* SIT
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* UAT
 +
* Stg (Staging)
 +
* Rel (Release)
 +
 
 +
== UB ==
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Phases:
 +
* BR - bug report
 +
* [[#IP]]
 +
 
 +
== UC ==
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Phases:
 +
 
 +
* BA
 +
* SA
 +
* Est
 +
* [[#IP]]
 +
 
 +
== Proj ==
 +
Phases:
 +
 
 +
* BA
 +
* SA
 +
* Est
 +
* [[#IP]]
 +
 
 +
== DQ ==
 +
 
 +
Phases:
 +
 
 +
DQ1:
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* RFC 
 +
* IBA 
 +
* ISA 
 +
* PTR 
 +
* FSA
 +
* Est
 +
 
 +
DQ2 
 +
* [[#IP]]
 +
 
 +
== Details of DQ workflow ==
 +
 
 +
For convenience it is broken into 2 sub-workflows: DQ1 and DQ2.
 +
 
 +
DQ1:
 +
* covers BA, SA and related
 +
* '''wf mantis field''' = DQ1
 +
 
 +
DQ2:
 +
* covers Implementation (Dev/QA/SIT/etc)
 +
* '''wf mantis field''' = DQ2
 +
 
 +
=== DQ1 details ===
 +
 
 +
====  RFC ====
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 +
* '''purpose''': create mantis
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* '''owner''': Denise
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* '''ph mantis field''': RFC
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 +
Details:
 +
* create mantis record with initial available info for Change Request or Non Urgent Bug
 +
 
 +
==== IBA ====
 +
 
 +
* '''purpose:''' (Initial Biziness Analysis or Bug Report)
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* '''owner''': Denise
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* '''ph mantis field''': IBA
 +
 
 +
Details:
 +
* Conduct and post into mantis preliminary Business Analysis/Requirements (for changes) or Detailed Bug Report (for bugs)
 +
* design/solution ideas could be added as well if needed/available
 +
 
 +
==== ISA ====
 +
 
 +
* '''purpose:''' (Initial Sys Analysis)
 +
* '''owner''': Alex
 +
* '''ph mantis field''': ISA
 +
 
 +
Details:
 +
 
 +
* review periodically RFC records (say 5 a week)
 +
* meet to discuss: Alex, AG, Sasha, Denise, etc (all together or in sub groups) (group might depend on the task)
 +
* split / combine as required
 +
* tweak summary/desc as required
 +
* Mantis Description field should have 3 sections:
 +
** Problem/Request
 +
** Solution
 +
** SOW link
 +
* identify what is large enough to be classified as a project and tag as such
 +
* discuss solution
 +
* conduct and post into Mantis L0 SA
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* set Dv (to "any" if possible or to specific dev)
 +
* set L0 emh/emhR
 +
 
 +
==== PTR ====
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 +
* '''purpose''': (Product Team Review)
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* '''owner''': Denise or Alex?
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* '''ph mantis field''': PTR
 +
 
 +
Details:
 +
 
 +
* review periodically tasks that completed RFC-SA (say 5 a week)
 +
* meet to discuss requirements/solution/emh (Marc, Denise, Alex, Perry?)
 +
* reject/approve (by Marc)
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* set T
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* post notes as required
 +
 
 +
=== FSA ===
 +
 
 +
* '''purpose''': Full System Analysis
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* '''owner''': AG
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* '''ph mantis field:''' FSA
 +
 
 +
Details:
 +
 
 +
* conduct L1 SA
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* consult KU, SA, developers, BA as required
 +
* create SOW
 +
 
 +
=== Est ===
 +
 
 +
 
 +
* '''purpose''': Exact estimation
 +
* '''owner''': Developer/ Dev Manager
 +
* '''ph mantis field:''' Est
 +
 
 +
Details:
 +
 
 +
* conduct L1 estimation (replace L0 with L1)
 +
 
 +
===  DQ2  details ===
 +
 
 +
* '''purpose''': Implementation
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* '''owner''': Perry
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* '''ph mantis field''': Dev/QA/SIT/UAT/T2S/Rel
 +
 
 +
Details:
 +
 
 +
* conduct weekly DQ meetings to:
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** a) review previous week's progress
 +
** b) create plans for next week
 +
 
 +
* review previous week's progress (post mortem):
 +
** sort by due=wYY
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** go task by task and see status/ph it is in (most must pass QA and be in SIT/UAT)
 +
** send weekly review (post mortem) to all managers (Marc, KU, Ale, Den). Highlight in RED overdue tasks/developers that have overdue tasks.
 +
 
 +
* create plans for next week:
 +
** identify how many m/h available from each dev next week (Normally, each dev would contribute 8 hours a week to DQ2. 4 hours if super busy with the Proj )
 +
** sort tasks in DQ by T and create plan for each dev:
 +
*** assign mantis to dev
 +
*** set due mantis field to wXX where XX is week number
 +
** send weekly plan to all managers (Marc, KU, Ale, Den)
 +
 
 +
* coordinate SIT/UAT and Release phases of DQ2

Current revision as of 20:30, 27 June 2012


Contents

[edit] Info

This wiki is about RFC and DQ methodology.

Problems with old process:

  • no specs/SA in many cases
  • developers had no clear plans
  • we had no idea what will be completed when (except urgent tasks)

[edit] Glossary

  • L0 (L zero) = initial/rough;
  • L1 = full
  • RFC = Request For Change
  • DQ = Development Queue

[edit] Top level Jag Soft Dev Workflow classes

We have the following top level workflows

  • Projects (Prj). Examples: GM Split, POEM, DR/KPI, I-Portal
  • Urgent Bugs (UB)
  • Urgent Change (UC)
  • Development Queue (DQ) - any work that is subject to CT2 Release and is not covered by Prj or UB
  • Support (Sup). Examples: create new user, re-start server, etc.
  • Misc (Misc)

"wf" mantis field is used to associate task with specific workflow class.

  • Prj
  • UB
  • UC
  • DQ1 - Invention/Analysis phases of DQ (BA/SA/etc)
  • DQ2 - Implementation phases of DQ (Dev/QA/SIT/etc)
  • Sup
  • Misc

[edit] IP

Prj, UB, DQ have different initial phases but common end: IP (Implementation Phase).

It consists of the following sub-phases:

  • Dev
  • QA
  • SIT
  • UAT
  • Stg (Staging)
  • Rel (Release)

[edit] UB

Phases:

  • BR - bug report
  • #IP

[edit] UC

Phases:

  • BA
  • SA
  • Est
  • #IP

[edit] Proj

Phases:

  • BA
  • SA
  • Est
  • #IP

[edit] DQ

Phases:

DQ1:

  • RFC
  • IBA
  • ISA
  • PTR
  • FSA
  • Est

DQ2

[edit] Details of DQ workflow

For convenience it is broken into 2 sub-workflows: DQ1 and DQ2.

DQ1:

  • covers BA, SA and related
  • wf mantis field = DQ1

DQ2:

  • covers Implementation (Dev/QA/SIT/etc)
  • wf mantis field = DQ2

[edit] DQ1 details

[edit] RFC

  • purpose: create mantis
  • owner: Denise
  • ph mantis field: RFC

Details:

  • create mantis record with initial available info for Change Request or Non Urgent Bug

[edit] IBA

  • purpose: (Initial Biziness Analysis or Bug Report)
  • owner: Denise
  • ph mantis field: IBA

Details:

  • Conduct and post into mantis preliminary Business Analysis/Requirements (for changes) or Detailed Bug Report (for bugs)
  • design/solution ideas could be added as well if needed/available

[edit] ISA

  • purpose: (Initial Sys Analysis)
  • owner: Alex
  • ph mantis field: ISA

Details:

  • review periodically RFC records (say 5 a week)
  • meet to discuss: Alex, AG, Sasha, Denise, etc (all together or in sub groups) (group might depend on the task)
  • split / combine as required
  • tweak summary/desc as required
  • Mantis Description field should have 3 sections:
    • Problem/Request
    • Solution
    • SOW link
  • identify what is large enough to be classified as a project and tag as such
  • discuss solution
  • conduct and post into Mantis L0 SA
  • set Dv (to "any" if possible or to specific dev)
  • set L0 emh/emhR

[edit] PTR

  • purpose: (Product Team Review)
  • owner: Denise or Alex?
  • ph mantis field: PTR

Details:

  • review periodically tasks that completed RFC-SA (say 5 a week)
  • meet to discuss requirements/solution/emh (Marc, Denise, Alex, Perry?)
  • reject/approve (by Marc)
  • set T
  • post notes as required

[edit] FSA

  • purpose: Full System Analysis
  • owner: AG
  • ph mantis field: FSA

Details:

  • conduct L1 SA
  • consult KU, SA, developers, BA as required
  • create SOW

[edit] Est

  • purpose: Exact estimation
  • owner: Developer/ Dev Manager
  • ph mantis field: Est

Details:

  • conduct L1 estimation (replace L0 with L1)

[edit] DQ2 details

  • purpose: Implementation
  • owner: Perry
  • ph mantis field: Dev/QA/SIT/UAT/T2S/Rel

Details:

  • conduct weekly DQ meetings to:
    • a) review previous week's progress
    • b) create plans for next week
  • review previous week's progress (post mortem):
    • sort by due=wYY
    • go task by task and see status/ph it is in (most must pass QA and be in SIT/UAT)
    • send weekly review (post mortem) to all managers (Marc, KU, Ale, Den). Highlight in RED overdue tasks/developers that have overdue tasks.
  • create plans for next week:
    • identify how many m/h available from each dev next week (Normally, each dev would contribute 8 hours a week to DQ2. 4 hours if super busy with the Proj )
    • sort tasks in DQ by T and create plan for each dev:
      • assign mantis to dev
      • set due mantis field to wXX where XX is week number
    • send weekly plan to all managers (Marc, KU, Ale, Den)
  • coordinate SIT/UAT and Release phases of DQ2
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