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| | [[Category:Alex 2]] | | [[Category:Alex 2]] |
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| - | == Requirements ==
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| - | Paul is unhappy because he:
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| - | * has more work than he can handle
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| - | * all work comes in as urgent
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| - | * would like to spend max 10% on Level 1 IT tasks
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| - | '''Level 1 IT tasks'''
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| - | * basic IT - routine tasks
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| - | * Office core
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| - | * non IT
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| - | '''Level 2 IT tasks'''
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| - | * CT2 (R&D and support )
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| - | * advanced IT
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| - | * managing / training Level 1 resource
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| - | == Design Ideas ==
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| - | '''Weekly report.'''
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| - | Goal of this report: To analyze current flow of tasks and create mechanism to reduce to minimum or eliminate Paul's involvement into IT level 1
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| - | '''Removing Level 2 from Paul'''
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| - | * ''basic IT''
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| - | ** option 1) hire outside vendor - remote desktop
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| - | ** option 2) from inside - hire
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| - | * ''non IT'' - remove from IT
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| - | * ''Office basics'' - train users
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| - | Additionally:
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| - | * migrate to cloud
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| - | == Detailed Design ==
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Current revision as of 20:51, 8 February 2012
