2554 IT restructuring

From UG

(Difference between revisions)
Jump to: navigation, search
(Replaced content with 'Category:Alex 2')
 
(3 intermediate revisions not shown)
Line 1: Line 1:
-
[[Category:Misc]]
+
[[Category:Alex 2]]
-
 
+
-
== Requirements ==
+
-
 
+
-
Paul is unhappy because he:
+
-
* has more work than he can handle
+
-
* all work comes in as urgent
+
-
* would like to spend max 10% on Level 1 IT tasks
+
-
 
+
-
'''Level 1 IT tasks'''
+
-
* basic IT - routine tasks
+
-
* Office core
+
-
* non IT
+
-
 
+
-
 
+
-
'''Level 2 IT tasks'''
+
-
* CT2 (R&D and support )
+
-
* advanced IT
+
-
* managing / training Level 1 resource
+
-
 
+
-
== Design Ideas ==
+
-
 
+
-
'''Weekly report.'''
+
-
Goal of this report: To analyze current flow of tasks and create mechanism to reduce to minimum or eliminate Paul's involvement into IT level 1 
+
-
 
+
-
'''Removing Level 2 from Paul'''
+
-
* ''basic IT''
+
-
** option 1) hire outside vendor - remote desktop
+
-
** option 2) from inside - hire
+
-
 
+
-
* ''non IT'' - remove from IT
+
-
* ''Office basics'' - train users
+
-
 
+
-
Additionally:
+
-
* migrate to cloud
+
-
 
+
-
 
+
-
== Detailed Design ==
+

Current revision as of 20:51, 8 February 2012

Personal tools