From UG
(Difference between revisions)
|
|
(3 intermediate revisions not shown) |
Line 1: |
Line 1: |
- | [[Category:Misc]] | + | [[Category:Alex 2]] |
- | | + | |
- | == Requirements ==
| + | |
- | | + | |
- | Paul is unhappy because he:
| + | |
- | * has more work than he can handle
| + | |
- | * all work comes in as urgent
| + | |
- | * would like to spend max 10% on Level 1 IT tasks
| + | |
- | | + | |
- | '''Level 1 IT tasks'''
| + | |
- | * basic IT - routine tasks
| + | |
- | * Office core
| + | |
- | * non IT
| + | |
- | | + | |
- | | + | |
- | '''Level 2 IT tasks'''
| + | |
- | * CT2 (R&D and support )
| + | |
- | * advanced IT
| + | |
- | * managing / training Level 1 resource
| + | |
- | | + | |
- | == Design Ideas ==
| + | |
- | | + | |
- | '''Weekly report.'''
| + | |
- | Goal of this report: To analyze current flow of tasks and create mechanism to reduce to minimum or eliminate Paul's involvement into IT level 1
| + | |
- | | + | |
- | '''Removing Level 2 from Paul'''
| + | |
- | * ''basic IT''
| + | |
- | ** option 1) hire outside vendor - remote desktop
| + | |
- | ** option 2) from inside - hire
| + | |
- | | + | |
- | * ''non IT'' - remove from IT
| + | |
- | * ''Office basics'' - train users
| + | |
- | | + | |
- | Additionally:
| + | |
- | * migrate to cloud
| + | |
- | | + | |
- | | + | |
- | == Detailed Design ==
| + | |
Current revision as of 20:51, 8 February 2012