Dev News 2011
From UG
(→Support and IT for Summer 2011. Review of biz proc, policies, org chart, etc) |
(→Support and IT for Summer 2011. Review of biz proc, policies, org chart, etc) |
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*** part a) tasks to be logged into txt doc or xls (required) | *** part a) tasks to be logged into txt doc or xls (required) | ||
*** part b) notes about this week's support (optional) | *** part b) notes about this week's support (optional) | ||
| + | |||
| + | * IT education for Tracie and Denise: by mid summer must start! | ||
== May 27 == | == May 27 == | ||
=== Software Development for Summer 2011. Review of biz proc, policies, org chart, etc === | === Software Development for Summer 2011. Review of biz proc, policies, org chart, etc === | ||
Revision as of 21:06, 26 May 2011
Contents |
Intro
At the moment this is a collection of 2011 messages from Dev Director to the team related to dev biz process, announcements, etc
Last year messages: Dev News
Jan 3
Jan 31
See 2010 Jan 31: Impact of IT transformation
Apr 11
Updated BA process
See Figure below.
BA Management and updates
I would like BAs to be as independent is possible (work with little supervision).
This means that after they receive BA Sprint Plan from CT2 Board (list of projects and tasks) they create more detailed plans for themselves and work independently only providing weekly status updates in the form of short written report and meeting (if required), once at the end of each week.
Example of BA monthly plan:
Example of BA weekly report:
TBD
Apr 12
Detailed example of BA monthly project plan
- MUST be created at the beginning of sprint and sent to me for review
- Please use format below.
NOTE1: You can use additional tabs (one per project for example) if more convenient.
NOTE2: Original xls can be downloaded from here: http://ct.jaguarfreight.com/mantis/file_download.php?file_id=2180&type=bug
BA weekly report
- goal is to provide status for critical and possibly other tasks (on schedule or if not why) and visibility to how time is spenT
- send as email to me and also attach as a Word doc to mantis for current Sprint
- example
WEEKLY REPORT (TRACIE) MON 11 -15 . Per Task -------- . 2901 [Acc April] (Acc Misc) Train with all operators in accounting to … Completed . 2902 [Support wikis v2] Create/update wikis for Currencies and… In progress. Probably will take less time. . 2894 [Rates DB] Implement phase1 for MOT Air On schedule. One more sub-task added to plan: "Meeting with Simon" . Additional Notes ---------------- Support took less than 20 hours allocated so freed up time was used against Rates DB project.
April 13
Guidelines for BA (highlights of new process)
BA phase:
- Focus on Requirements not Design
DevEst:
- Contact developer to discuss if task is large/high impact
Dev phase:
If task is large/high impact:
- Prototype is required
- Proj plan is required
- regular BA to Dev interaction is required
Update Dev diagram
Apr 19
Org Chart with Support group
May 25
Review of roles and activities
Support ..... <role>
Support for CT2 components, each BA handles its own comp
BA/PM ..... <role>
BA phase: - requirements gathering - etc
Dev phase: - manage development - UAT - WU ...
Support Coord ..... <role>
Sales Engineering ..... <role>
Dev (TT) Management ..... <role>
-- Managing development team (Technical Team - developers/QA):
- allocation - code review - mentoring - release coordination - etc
Who: Kostya
Global Proj Management ..... <role>
- Overall PM for all teams: Product, Dev, Support - Sprint PM
General communication ..... <activity>
-This is communication (meetings, etc) not related to any specific project/task.
May 26
Support and IT for Summer 2011. Review of biz proc, policies, org chart, etc
Pure IT sub-tasks breakdown:
- daily help desk routing:
- all issues must come as an email:
- itsupport@ for pure IT issues
- option 1, if we are too busy) automatically forward to TSI email CC Sup Coordinator
- option 2, if we are not too busy) manually forward to TSI email CC Sup Coordinator
- ihelp@ for CT2 issues
- manually forward to appropriate BA (based on CT2 module ownership:
- Tira: Ops, Client
- Denise: OpsTruck, TMS
- Tracie: Acc, Rates
- manually forward to appropriate BA (based on CT2 module ownership:
- itsupport@ for pure IT issues
- educate Jag users about response times, ask to escalate to itsupport@
- agree with TSI about response times for regular users and VIPs
- all issues must come as an email:
- IT projects
- large: now there are several assigned to Alex
- small:
- handled by: Tracie,
- escalate/mentor: Tira
- help out: Denise
- purchasing (this BP to be reviewed by Simon)
- two levels of approval: a) IT Approval and b) Simon
- if not immediate(must buy today to solve critical problem) need and more then 100USD and Alex is not on vacation then (a)is Alex, else Tira
- reports/updates:
- Weekly Joint Meeting
- Weekly IT Report:
- part a) tasks to be logged into txt doc or xls (required)
- part b) notes about this week's support (optional)
- IT education for Tracie and Denise: by mid summer must start!
