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| - | [[Category:IT]] | + | [[Category:Alex]] |
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| - | == About ==
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| - | == March ==
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| - | == itn1 ==
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| - | === New Strategic decision about "Holistic approach to IT and Web systems" approved by Simon ===
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| - | IT Support coordination will be a responsibility of "Product and Support team".
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| - | It is a change because up until now they handled only CT2 support.
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| - | Disadvantages:
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| - | * additional responsibility that requires time
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| - | * lack of knowledge and experience
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| - | ** Tira is strongly qualified (BS in Comp Sci; Master in Info Management Systems; Network certification)
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| - | ** Tracie and Denise are beginners in IT
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| - | Advantages:
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| - | * increased value to Jaguar and Market = increased job security
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| - | * opportunity to gain new knowledge
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| - | * opportunity for Holistic approach (treating IT and CT2 as a whole, not fragmented); examples:
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| - | ** full vision and control over user/systems interactions and work flows
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| - | ** more services could be integrated into CT2/Cloud like web folders;
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| - | ** integration between CT2 and non CT2 system like Sugar and CT2
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| - | Transition agenda:
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| - | * phase 1 to be completed by the end of March
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| - | * Jaguar IT support knowledge exchange (KE)
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| - | **2a IT documentation: [[blog11]], [[notes11]], wiki IT category
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| - | **2b regular KEs
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| - | * Career plan for BAs:
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| - | ** agreement on responsibilities, goals and developmental stages
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| - | ** Formal IT training
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| - | == itn3 ==
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| - | === Who is Who and Vendors list ===
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| - | This info is maintained in [[Vendors IT]]
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| - | == itn4 ==
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| - | === IT documentation ===
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| - | All wikis related to IT are in [[:Category:IT]].
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| - | [[IT Support MAIN WIKI]] has up to date instructions on how to navigate this directory.
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| - | == itn5 ==
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| - | === Desktops and users info (NY office) ===
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| - | It is managed xls attached to this Mantis: 0002803: ** Desktops and users info (NY office) **
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| - | Please add columns as required (MS office version, etc)
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| - | Every time document is changed new version is attached.
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| - | == itn6 ==
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| - | === March is a month of Support ===
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| - | '''To: Tira, Denise, Tracie, Andrei'''
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| - | '''From: Alex'''
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| - | Upper management brought to my attention that the number of complex and critical bugs is increasing.
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| - | This makes experience of end users very painful and leads to a lot of frustration on the part of our clients.
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| - | We need to resolve this rapidly.
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| - | '''I believe that this happens due to the following reasons:'''
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| - | * growing list of new interrelated features increased system complexity significantly
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| - | * we are introducing new changes rapidly and without careful analysis (focus on quantity not quality)
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| - | * most people on our team have only minimal understanding of CT2 components outside of components they "own" (Example: Tira - Client, Tracie -Acc, etc)
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| - | * not enough verbal communication between all members of the team particularly with developers
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| - | * non technical BAs and MOs make bad design decisions and force them into development
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| - | * SAa are doing often a poor job and creating analysis that has critical errors
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| - | * MO-BA-SA-Dev-QA-BA is too long and too linear (no cross communication or group communication)
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| - | '''How to resolve this:'''
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| - | * focus on quality not quantity
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| - | ** do not rush adding many enhancements
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| - | ** add components after you selected best design and fully understand impact on the system
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| - | * focus on support:
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| - | ** every BA, SA, QA must understand 95-100% and be able to investigate EVERY module
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| - | ** all components should have complete, correct and readable documentation
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| - | * move systems design from BA&Support Team to Dev Team
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| - | * more verbal communication between all members of the team developing components
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| - | * improved soft dev process (some highlights):
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| - | ** Architect to review all tasks at various stages of BA/SA/Dev
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| - | ** Architect to identify impact of each task and advise
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| - | ** low impact changes/projects could be documented by BAs; SAs are on as needed basis
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| - | ** high impact changes/projects must be run by technical staff (SA or/and Developer); BAs are on as needed basis
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| - | ** For low impact projects:
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| - | *** BA team must submit BR to Dev in Bundles and go over each with developers/Dev Manager (and SAs?) during Skype voice meeting and answer questions
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| - | ** For med/large and high impact projects:
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| - | *** BA team must submit RFPOP (Request for proposal or prototype) to Dev team that contains ideally only high level requirements
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| - | *** BA team must also provide business info (glossary, existing biz processes, relevant industry practices, etc)
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| - | *** Dev team should in return communicate proposal or prototype as a document and in a multiple Joint Design meetings
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| - | *** Joint Design sessions (Dev and Product teams) must be held early into BA stage, during Design and at the end
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| - | '''Timeline: March 9 - 30'''
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| - | * BA/SA will put on hold new designs related to enhancements (example: portal) and large new components (example: Rates DB)
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| - | * BA&Support team will be divided into 2 parts
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| - | * Team A '''Denise/Alex''' will attempt to resolve all TMS/Portal issues
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| - | ** create a list of problems, find best solutions, discuss with developers, make decision and submit into coding
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| - | ** document things
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| - | ** help Misha/Sasha/Kostya? to learn business side of Arden Dom Trucking so that they themselves can create designs
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| - | ** have Joint voice design sessions with Mauricio and Misha
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| - | ** Tira on as needed basis to explain Portal functionality
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| - | * Team B '''Tira/Tracie/Andrei'''
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| - | ** daily support for all non-TMS/Portal issues including IT (Coordinator: Tracie; escalate to Tira/Andrei; Vlad/TSI as needed)
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| - | ** every person of this team must understand 95-100% and be able to investigate EVERY module
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| - | ** create User Guides for all components (Coordinator: Tira, lead by example please!)
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| - | ** some low impact or small size tasks might be assigned by Architect this month
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| - | ** Airstatus/EU Adv notice (Tira/Tracie to continue for now but lets discuss - I have idea how to simplify)
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| - | '''Timeline: April 1 - TBD'''
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| - | TBD
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