Notes11

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Revision as of 02:20, 10 March 2011 (edit) Alex (Talk | contribs) (→itn5) ← Older edit		Current revision as of 15:41, 22 March 2011 (edit) (undo) Alex (Talk | contribs) (Replaced content with 'Category:Alex')
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-	[[Category:IT]]	+	[[Category:Alex]]
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-	== About ==	+
-		+
-	== March ==	+
-		+
-	== itn1 ==	+
-	=== New Strategic decision about "Holistic approach to IT and Web systems" approved by Simon ===	+
-		+
-	IT Support coordination will be a responsibility of "Product and Support team".	+
-	It is a change because up until now they handled only CT2 support.	+
-		+
-	Disadvantages:	+
-	* additional responsibility that requires time	+
-	* lack of knowledge and experience	+
-	** Tira is strongly qualified (BS in Comp Sci; Master in Info Management Systems; Network certification)	+
-	** Tracie and Denise are beginners in IT	+
-		+
-	Advantages:	+
-	* increased value to Jaguar and Market = increased job security	+
-	* opportunity to gain new knowledge	+
-	* opportunity for Holistic approach (treating IT and CT2 as a whole, not fragmented); examples:	+
-	** full vision and control over user/systems interactions and work flows	+
-	** more services could be integrated into CT2/Cloud like web folders;	+
-	** integration between CT2 and non CT2 system like Sugar and CT2	+
-		+
-	Transition agenda:	+
-	* phase 1 to be completed by the end of March	+
-	* Jaguar IT support knowledge exchange (KE)	+
-	**2a IT documentation: [[blog11]], [[notes11]], wiki IT category	+
-	**2b regular KEs	+
-	* Career plan for BAs:	+
-	** agreement on responsibilities, goals and developmental stages	+
-	** Formal IT training	+
-		+
-	== itn3 ==	+
-	=== Who is Who and Vendors list ===	+
-		+
-	This info is maintained in [[Vendors IT]]	+
-		+
-	== itn4 ==	+
-	=== IT documentation ===	+
-		+
-	All wikis related to IT are in [[:Category:IT]].	+
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-	[[IT Support MAIN WIKI]] has up to date instructions on how to navigate this directory.	+
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-		+
-	== itn5 ==	+
-	=== Desktops and users info (NY office) ===	+
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-	It is managed xls attached to this Mantis: 0002803: ** Desktops and users info (NY office) **	+
-		+
-	Please add columns as required (MS office version, etc)	+
-		+
-	Every time document is changed new version is attached.	+
-		+
-	== itn6 ==	+
-	=== March is a month of Support ===	+
-		+
-	To: Tira, Tracie, Andrei	+
-	From: Alex	+
-		+
-	Upper management brought to my attention that number of complex and critical bugs is increasing.	+
-		+
-	This makes experience of end users very painful and leads to a lot of frustration on the part of our clients.	+
-		+
-	We need to resolve this rapidly.	+
-		+
-	I believe that this happens due to the following reasons:	+
-		+
-	* growing list of new features increased complexity	+
-	* we are introducing new changes rapidly and without careful analysis	+
-	* most people on our team have only minimal understanding of CT2 components outside of components they "own"	+
-	* not enough verbal communication between all members of the team particularly with developers	+
-	* non technical BAs and MOs make bad design decisions and force them into development	+
-	* SAa are doing often a poor job and creating analysis that has errors	+
-	* MO-BA-SA-Dev-QA-BA is too long and too linear (no cross communication or group communication)	+
-		+
-	How to resolve this	+

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Current revision as of 15:41, 22 March 2011