Notes11

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Revision as of 16:59, 2 March 2011 (edit) Alex (Talk | contribs) ← Older edit		Current revision as of 15:41, 22 March 2011 (edit) (undo) Alex (Talk | contribs) (Replaced content with 'Category:Alex')
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-	[[Category:IT]]	+	[[Category:Alex]]
-		+
-	== About ==	+
-		+
-	== March ==	+
-		+
-	== itn1 ==	+
-	=== New Strategic decision about "Holistic approach to IT and Web systems" approved by Simon ===	+
-		+
-	IT Support coordination will be a responsibility of "Product and Support team".	+
-	It is a change because up until now they handled only CT2 support.	+
-		+
-	Disadvantages:	+
-	* additional responsibility that requires time	+
-	* lack of knowledge and experience	+
-	** Tira is strongly qualified (BS in Comp Sci; Master in Info Management Systems; Network certification)	+
-	** Tracie and Denise are beginners in IT	+
-		+
-	Advantages:	+
-	* increased value to Jaguar and Market = increased job security	+
-	* opportunity to gain new knowledge	+
-	* opportunity for Holistic approach (treating IT and CT2 as a whole, not fragmented); examples:	+
-	** full vision and control over user/systems interactions and work flows	+
-	** more services could be integrated into CT2/Cloud like web folders;	+
-	** integration between CT2 and non CT2 system like Sugar and CT2	+
-		+
-	Transition agenda:	+
-	* phase 1 to be completed by the end of March	+
-	* Jaguar IT support knowledge exchange (KE)	+
-	**2a IT documentation: [[blog11]], [[notes11]], wiki IT category	+
-	**2b regular KEs	+
-	* Career plan for BAs:	+
-	** agreement on responsibilities, goals and developmental stages	+
-	** Formal IT training	+
-		+
-	== itn2 ==	+
-	=== How to provide IT support. Biz process ver 1.0 ===	+
-		+
-	Most of actual tech work will be performed by off site engineers (TSI, 4Comm, Carr, Vlad, etc).	+
-		+
-	Product and Support team (T/D/T) is responsible for:	+
-		+
-	* routing emails (see [[#itn2a]])	+
-	* monitoring queue (tasks should be completed on time)	+
-	* coordination (such as in Sales office move)	+
-	* UAT (if required)	+
-	* BA (if required)	+
-	* maintaining docs (such as User names/passwords, howtos, etc)	+
-	* performing certain IT functions themselves (such CT2 and if desired other purely IT)	+
-	* etc (such as moving back up tapes or replacing broken PC with spare PC)	+
-		+
-	Tira is a Team Lead and responsible for overall coordination and also is capable of handling more technical tasks and mentoring others.	+
-		+
-	=== itn2a ===	+
-	==== IT Support instructions letters ====	+
-		+
-	*** IT Support instructions letter to non NY jaguar offices ***	+
-	.	+
-	Dear All,	+
-	.	+
-	Depending on the type of a problem please email or call:	+
-	.	+
-	* CT2 issues/Sugar CRM (non-urgent): email ihelp@jaguarfreight.com(Jaguar IT)	+
-	* CT2 issues/Sugar CRM (urgent): ???	+
-	* Email (non-urgent): itsupport@jaguarfreight.com (TSI vendor)	+
-	* Email (urgent): Appriver???	+
-	.	+
-	Regards, Jaguar IT NY	+
-		+
-	*** IT Support instructions letter to jaguarny ***	+
-	.	+
-	Dear All,	+
-	.	+
-	Depending on the type of a problem please email or call:	+
-	.	+
-	* Phone issues: call 631-254-1000 (4Comm vendor)	+
-	* CT2: email ihelp@jaguarfreight.com(Jaguar IT)	+
-	* All other tasks: itsupport@jaguarfreight.com (TSI vendor)	+
-	.	+
-	Regards, Jaguar IT NY	+
-		+
-	*** IT Support instructions letter to devteam ***	+
-	.	+
-	Dear All,	+
-	.	+
-	For issues with Mantis, Wiki, SVN, Demo server please email or call:	+
-	.	+
-	* Connectivity issues: Vlad	+
-	* Users, configuration (all but SVN): Andrei/Roma	+
-	.	+
-	Regards, Jaguar IT NY	+
-		+
-	Also have to send a separate emails advising about:	+
-	* Jaguar homepage updates - Simon	+
-	* Constant Contact - Sylvia	+
-		+
-	=== itn2b ===	+
-	==== TSI vs Mantis issue tracking ====	+
-		+
-	As we all know it is easier to track issues if they are recorded in the some kind of system such as Mantis.	+
-		+
-	At the moment I am using both systems. Ideally we should integrate or use one or clearly define how they both used.	+
-		+
-	===== TSI CRM =====	+
-		+
-	[[File:Tsicrm2.JPG]]	+
-		+
-	[[File:Tsicrm3.JPG]]	+
-		+
-	[[File:Tsicrm1.JPG]]	+
-		+
-	===== Mantis IT Inbox =====	+
-		+
-	[[File:Mantis1.JPG]]	+
-		+
-	== itn3 ==	+
-	=== Who is Who and Vendors list ===	+
-		+
-	This info is maintained in [[Vendors IT]]	+
-		+
-	== itn4 ==	+
-	=== IT documentation ===	+
-		+
-	All wikis related to IT are in [[:Category:IT]].	+
-		+
-	[[IT Support MAIN WIKI]] has up to date instructions on how to navigate this directory.	+

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Current revision as of 15:41, 22 March 2011