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- | [[Category:IT]] | + | [[Category:Alex]] |
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- | == About ==
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- | == March ==
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- | == itn1 ==
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- | === New Strategic decision about "Holistic approach to IT and Web systems" approved by Simon ===
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- | IT Support coordination will be a responsibility of "Product and Support team".
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- | It is a change because up until now they handled only CT2 support.
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- | Disadvantages:
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- | * additional responsibility that requires time
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- | * lack of knowledge and experience
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- | ** Tira is strongly qualified (BS in Comp Sci; Master in Info Management Systems; Network certification)
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- | ** Tracie and Denise are beginners in IT
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- | Advantages:
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- | * increased value to Jaguar and Market = increased job security
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- | * opportunity to gain new knowledge
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- | * opportunity for Holistic approach (treating IT and CT2 as a whole, not fragmented); examples:
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- | ** full vision and control over user/systems interactions and work flows
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- | ** more services could be integrated into CT2/Cloud like web folders;
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- | ** integration between CT2 and non CT2 system like Sugar and CT2
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- | Transition agenda:
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- | * phase 1 to be completed by the end of March
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- | * Jaguar IT support knowledge exchange (KE)
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- | **2a IT documentation: [[blog11]], [[notes11]], wiki IT category
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- | **2b regular KEs
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- | * Career plan for BAs:
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- | ** agreement on responsibilities, goals and developmental stages
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- | ** Formal IT training
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- | == itn2 ==
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- | === How to provide IT support. Biz process ver 1.0 ===
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- | Most of actual tech work will be performed by off site engineers (TSI, 4Comm, Carr, Vlad, etc).
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- | Product and Support team (T/D/T) is responsible for:
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- | * routing emails (see [[#itn2a]])
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- | * monitoring queue (tasks should be completed on time)
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- | * coordination (such as in Sales office move)
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- | * UAT (if required)
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- | * BA (if required)
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- | * maintaining docs (such as User names/passwords, howtos, etc)
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- | * performing certain IT functions themselves (such CT2 and if desired other purely IT)
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- | * etc (such as moving back up tapes or replacing broken PC with spare PC)
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- | Tira is a Team Lead and responsible for overall coordination and also is capable of handling more technical tasks and mentoring others.
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- | === itn2a ===
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- | ==== IT Support instructions letters ====
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- | *** IT Support instructions letter to non NY jaguar offices ***
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- | .
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- | Dear All,
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- | .
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- | Depending on the type of a problem please email or call:
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- | .
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- | * CT2 issues/Sugar CRM (non-urgent): email ihelp@jaguarfreight.com(Jaguar IT)
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- | * CT2 issues/Sugar CRM (urgent): ???
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- | * Email (non-urgent): itsupport@jaguarfreight.com (TSI vendor)
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- | * Email (urgent): Appriver???
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- | .
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- | Regards, Jaguar IT NY
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- | *** IT Support instructions letter to jaguarny ***
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- | .
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- | Dear All,
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- | .
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- | Depending on the type of a problem please email or call:
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- | .
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- | * Phone issues: call 631-254-1000 (4Comm vendor)
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- | * CT2: email ihelp@jaguarfreight.com(Jaguar IT)
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- | * All other tasks: itsupport@jaguarfreight.com (TSI vendor)
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- | .
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- | Regards, Jaguar IT NY
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- | *** IT Support instructions letter to devteam ***
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- | .
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- | Dear All,
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- | .
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- | For issues with Mantis, Wiki, SVN, Demo server please email or call:
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- | .
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- | * Connectivity issues: Vlad
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- | * Users, configuration (all but SVN): Andrei/Roma
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- | .
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- | Regards, Jaguar IT NY
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- | Also have to send a separate emails advising about:
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- | * Jaguar homepage updates - Simon
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- | * Constant Contact - Sylvia
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- | == itn4 ==
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- | === Who is Who and Vendors list ===
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- | This info is maintained in [[Vendors IT]]
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- | == itn5 ==
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- | === IT documentation ===
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- | TBD
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