Notes11

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[[Category:IT]]
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[[Category:Alex]]
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== About ==
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== March ==
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== itn1 ==
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=== New Strategic decision about "Holistic approach to IT and Web systems" approved by Simon ===
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IT Support coordination will be a responsibility of "Product and Support team".
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It is a change because up until now they handled only CT2 support.
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Disadvantages:
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* additional responsibility that requires time
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* lack of knowledge and experience
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** Tira is strongly qualified (BS in Comp Sci; Master in Info Management Systems; Network certification)
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** Tracie and Denise are beginners in IT
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Advantages:
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* increased value to Jaguar and Market = increased job security
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* opportunity to gain new knowledge
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* opportunity for Holistic approach (treating IT and CT2 as a whole, not fragmented); examples:
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** full vision and control over user/systems interactions and work flows
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** more services could be integrated into CT2/Cloud like web folders;
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** integration between CT2 and non CT2 system like Sugar and CT2
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Transition agenda:
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* phase 1 to be completed by the end of March
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* Jaguar IT support knowledge exchange (KE)
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**2a IT documentation: [[blog11]], [[notes11]], wiki IT category
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**2b regular KEs
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* Career plan for BAs:
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** agreement on responsibilities, goals and developmental stages
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** Formal IT training
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== itn2 ==
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=== How to provide IT support. Biz process ver 1.0 ===
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Most of actual tech work will be performed by off site engineers (TSI, 4Comm, Carr, Vlad, etc).
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Product and Support team (T/D/T) is responsible for:
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* routing emails (see [[#itn2a]])
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* monitoring queue (tasks should be completed on time)
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* coordination (such as in Sales office move)
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* UAT (if required)
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* BA (if required)
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* maintaining docs (such as User names/passwords, howtos, etc)
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* performing certain IT functions themselves (such CT2 and if desired other purely IT)
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* etc (such as moving back up tapes or replacing broken PC with spare PC)
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Tira is a Team Lead and responsible for overall coordination and also is capable of handling more technical tasks and mentoring others.
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=== itn2a ===
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==== IT Support instructions letters ====
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*** IT Support instructions letter to non NY jaguar offices ***
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Dear All,
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Depending on the type of a problem please email or call:
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* CT2 issues/Sugar CRM (non-urgent): email ihelp@jaguarfreight.com(Jaguar IT)
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* CT2 issues/Sugar CRM (urgent): ???
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* Email (non-urgent): itsupport@jaguarfreight.com (TSI vendor)
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* Email (urgent): Appriver???
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Regards, Jaguar IT NY
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*** IT Support instructions letter to jaguarny ***
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Dear All,
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Depending on the type of a problem please email or call:
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* Phone issues: call 631-254-1000 (4Comm vendor)
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* CT2: email ihelp@jaguarfreight.com(Jaguar IT)
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* All other tasks: itsupport@jaguarfreight.com (TSI vendor)
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Regards, Jaguar IT NY
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*** IT Support instructions letter to devteam ***
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Dear All,
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For issues with Mantis, Wiki, SVN, Demo server please email or call:
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* Connectivity issues: Vlad
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* Users, configuration (all but SVN): Andrei/Roma
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Regards, Jaguar IT NY
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Also have to send a separate emails advising about:
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* Jaguar homepage updates - Simon
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* Constant Contact - Sylvia
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== itn4 ==
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=== Who is Who and Vendors list ===
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This info is maintained in [[Vendors IT]]
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== itn5 ==
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=== IT documentation ===
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TBD
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Current revision as of 15:41, 22 March 2011

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