Notes11
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Revision as of 15:39, 22 March 2011
Contents |
About
March
itn1
New Strategic decision about "Holistic approach to IT and Web systems" approved by Simon
IT Support coordination will be a responsibility of "Product and Support team". It is a change because up until now they handled only CT2 support.
Disadvantages:
- additional responsibility that requires time
- lack of knowledge and experience
- Tira is strongly qualified (BS in Comp Sci; Master in Info Management Systems; Network certification)
- Tracie and Denise are beginners in IT
Advantages:
- increased value to Jaguar and Market = increased job security
- opportunity to gain new knowledge
- opportunity for Holistic approach (treating IT and CT2 as a whole, not fragmented); examples:
- full vision and control over user/systems interactions and work flows
- more services could be integrated into CT2/Cloud like web folders;
- integration between CT2 and non CT2 system like Sugar and CT2
Transition agenda:
- phase 1 to be completed by the end of March
- Jaguar IT support knowledge exchange (KE)
- 2a IT documentation: blog11, notes11, wiki IT category
- 2b regular KEs
- Career plan for BAs:
- agreement on responsibilities, goals and developmental stages
- Formal IT training
itn3
Who is Who and Vendors list
This info is maintained in Vendors IT
itn4
IT documentation
All wikis related to IT are in Category:IT.
IT Support MAIN WIKI has up to date instructions on how to navigate this directory.