Study11

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[[Category:IT]]
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[[Category:XArc]]
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== About ==
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This wiki contains IT Case Studies.
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== cs1 ==
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=== The Antivirus protection on PC appears to have expired ===
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<pre>
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From: George Bahar [mailto:gbahar@tsintegrator.com]
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Sent: Wednesday, March 02, 2011 10:17 AM
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To: Simon Kaye
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Cc: Alex Dobrovolsky
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Subject: RE: Antivirus protection
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Yes The issue has been solved.  For some reason I thought I had emailed you already.  My mistake.  Have a good day!
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Regards George
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---------------------------------------
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From: Simon Kaye [mailto:simon@jaguarfreight.com]
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Sent: Wednesday, March 02, 2011 9:31 AM
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To: George Bahar
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Cc: Alex Dobrovolsky
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Subject: RE: Antivirus protection
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I haven’t heard further from you, but this now appears to be fixed, is that correct?
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Sincerely
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Simon M. Kaye
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President/CEO
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-----------------------------------------------------------
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From: George Bahar [mailto:gbahar@tsintegrator.com]
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Sent: Tuesday, March 01, 2011 10:35 AM
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To: Simon Kaye
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Subject: RE: Antivirus protection
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We are currently looking into this right now.  Thank you
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-------------------------------------------------------------
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From: Simon Kaye [mailto:simon@jaguarfreight.com]
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Sent: Tuesday, March 01, 2011 9:08 AM
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To: ITsupport
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Subject: Antivirus protection
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The Antivirus protection n my PC appears to have expired. Please contact me about updating it.
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Sincerely
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Simon M. Kaye
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President/CEO
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</pre>
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== cs2 ==
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=== Need to mirror the 2 pairs of email addresses ===
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<pre>
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From: George Bahar [mailto:gbahar@tsintegrator.com]
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Sent: Wednesday, March 02, 2011 10:37 AM
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To: Alex Dobrovolsky
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Cc: Denise Guastella; Montira Renfrew; Tracie Eisenberg; Jeffery Walker
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Subject: RE: Paul Min
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Thanks Alex,  However I don’t have a full name and preferred password for these accounts that I’m going to create.  Is this something you can provide.  Also I don’t know if you would know the answer to this or if Paul knows but He never gave us the log in password for Samantec Endpoint management. 
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----------------------------------------------------------------
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From: Alex Dobrovolsky [mailto:alex@jaguarfreight.com]
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Sent: Tuesday, March 01, 2011 5:25 PM
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To: George Bahar
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Cc: Denise Guastella; Montira Renfrew; Tracie Eisenberg
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Subject: RE: Paul Min
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George,
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If you need to create new addresses to satisfy this biz requirement please do.
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There are a number of users that already set up in this way: Canny, Sam, etc.
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Regards, Alex.
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---------------------------------------------------------------------------
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From: George Bahar [mailto:gbahar@tsintegrator.com]
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Sent: Tuesday, March 01, 2011 4:59 PM
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To: Alex Dobrovolsky
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Subject: FW: Paul Min
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Hey Alex,  I got this mail.  I went onto appriver and saw that Samson and benny both don’t exist on appriver.  Do you want to create the 2 email address’? Or would you like me to do it for you.  Either way  I can’t mirror those emails as requested from marc without creating new emails under just .com
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------------------------------------------------------------------------------
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From: Marc Selter [mailto:marc@jaguarfreight.com]
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Sent: Tuesday, March 01, 2011 4:45 PM
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To: ITsupport
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Cc: Chikei Ho
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Subject: FW: Paul Min
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All,
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As requested by CK below:
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Need to mirror the following email addresses:
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From Samson@jaguarfreight.com.hk to Samson@jaguarfreight.com
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And
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From Benny@jaguarfreight.com.hk to benny@jaguarfreight.com
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So any of them can receive emails from either the .com or the .com.hk into their .com.hk account.
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Their .com account will be emptied once transferred to the .com.hk
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Thanks in adv!
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Best regards,
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Marc
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Marc Selter
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Vice President
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Strategy & Transformation
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-----------------------------------------------------------------------
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From: Chikei Ho [mailto:chikei@jaguarfreight.com.hk]
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Sent: Tuesday, March 01, 2011 6:31 AM
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To: Marc Selter
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Subject: Paul Min
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Marc,
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Do we have a replacement for Paul?
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Need to mirror the following email addresses:
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From Samson@jaguarfreight.com.hk to Samson@jaguarfreight.com
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And
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From Benny@jaguarfreight.com.hk to benny@jaguarfreight.com
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So any of them can receive emails from either the .com or the .com.hk into their .com.hk account.
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Their .com account will be emptied once transferred to the .com.hk
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This is how all our .com.hk emails are set and Paul was helping me to set this.
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Thank you,
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Best regards
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Chikei HO
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V.P. Asia Pacific
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</pre>
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== cs3 ==
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=== Server restart for NY and other offices ===
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authorized contacts are:
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London:
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Chandra Raichura
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France:
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Philippe Delorme
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Hong Kong:
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Chikei Ho
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US:
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Alex Dobrovolsky
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Paul Min
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Alex the following is the emergency restart for CT2
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CT2 SOP when CT2 is not responsive in all offices
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If CT2 is not available or responsive to your entire office and you have verified that your network connectivity and DNS server is working properly then please verify with other Jaguar offices that CT2 is not available or responsive to them as well.
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After verification, if CT2 server is not available or responsive for all open offices and no one at the NY Jaguar office can assist and it is after NY office hours please perform the following emergency procedure:
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The Rackspace authorized Jaguar user (there is one for each office) should call:
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Rackspace at            1-800-961-4454      (available 24/7)
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The operator will ask the following questions:
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1. Tell the operator that you need assistance with our linux server.
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2. They will ask what our account number is: 913397
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3. They will ask your name.
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4. They will ask your answer to the secret question you setup when setting up your account.
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After being transferred to the linux department, tell the linux systems engineer the following:
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1. Our tomcat application on the server seems to be having a problem and is unresponsive and not available and you would like the engineer to restart tomcat by executing the following script:
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2. /opt/tomcatrst.sh ( make sure you dictate the entire path including “/” said as “slash” )
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3. Then after the script finishes executing, then you should open a new web browser and go to: http://ct.jaguarfreight.com:8080/internal [^] and make sure you are able to access CT2 webpage and able to login with the correct login. If you can login to CT2 successfully, then CT2 is operating normally.
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If that script fails to get CT2 running and CT2 is still not accessible:
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Please tell the linux system engineer to run the following:
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1. /opt/tomcat/bin/shutdown.sh
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2. pkill -9 java
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3. /opt/tomcat/bin/startup.sh
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4. Then after the script finishes executing, you should open a new browser and go to: http://ct.jaguarfreight.com:8080/internal [^] and make sure you are able to access CT2 webpage and able to login with the correct login. If you can login to CT2 successfully, then CT2 is operating normally.
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See also: http://ct.jaguarfreight.com/mantis/view.php?id=2101
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Current revision as of 15:33, 22 March 2011

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