Notes11

(Difference between revisions)

Revision as of 21:08, 7 March 2011

IT Support coordination will be a responsibility of "Product and Support team". 
It is a change because up until now they handled only CT2 support.

Disadvantages:

additional responsibility that requires time
lack of knowledge and experience
- Tira is strongly qualified (BS in Comp Sci; Master in Info Management Systems; Network certification)
- Tracie and Denise are beginners in IT

Advantages:

increased value to Jaguar and Market = increased job security
opportunity to gain new knowledge
opportunity for Holistic approach (treating IT and CT2 as a whole, not fragmented); examples:
- full vision and control over user/systems interactions and work flows
- more services could be integrated into CT2/Cloud like web folders;
- integration between CT2 and non CT2 system like Sugar and CT2

Transition agenda:

phase 1 to be completed by the end of March
Jaguar IT support knowledge exchange (KE)
- 2a IT documentation: blog11, notes11, wiki IT category
- 2b regular KEs
Career plan for BAs:
- agreement on responsibilities, goals and developmental stages
- Formal IT training

This info is maintained in Vendors IT

All wikis related to IT are in Category:IT.

IT Support MAIN WIKI has up to date instructions on how to navigate this directory.

It is managed xls attached to this Mantis: 0002803: ** Desktops and users info (NY office) **

Every time document is changed new version is attached.

@@ Line 45: / Line 45: @@
 [[IT Support MAIN WIKI]] has up to date instructions on how to navigate this directory.
+== itn5 ==
+=== Desktops and users info (NY office) ===
+It is managed xls attached to this Mantis: 0002803: ** Desktops and users info (NY office) **
+Every time document is changed new version is attached.