Jaguar IT core HowTos and FAQs

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(NY office specific)
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All IT issues that are coordinated/handled by Jaguar NY office staff/vendors could be classified into:
All IT issues that are coordinated/handled by Jaguar NY office staff/vendors could be classified into:
-
* [[#NY office]] specific (example: NY office Squid server)
+
* [[#NY office specific non TSI]](example: broken phone)
 +
* [[#NY office specific TSI]](example: broken PC)
* [[#Global systems]] (example: Sugar CRM, create Appriver account for HK user)  
* [[#Global systems]] (example: Sugar CRM, create Appriver account for HK user)  
* [[#Inter office]] (example: Karen's remote desktop to Pegasus in London)
* [[#Inter office]] (example: Karen's remote desktop to Pegasus in London)
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* also [[Jaguar Servers Systems Applications]]
* also [[Jaguar Servers Systems Applications]]
-
== NY office specific ==
+
== NY office specific non TSI ==
=== Door Access ===
=== Door Access ===
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* lost card
* lost card
* server is down (re-start or replace)
* server is down (re-start or replace)
-
 
-
=== Printers and Faxes ===
 
-
* Assign to:
 
-
** minor issues - Marc knows what the biz process for this
 
-
** major issues - TSI
 
-
 
-
* Vendor: Carr and JFK
 
-
 
-
List of printers:
 
-
* Xerox 5755 x2, Xerox 5225A, Xerox 4500 Phaser, Xerox 3400 Phaser, Xerox 3250-EA Phaser, Epson FX890, Dymo label printer 400, 450
 
=== Phones ===
=== Phones ===
Line 61: Line 52:
ph: TBD
ph: TBD
-
===Misc ===
+
=== Printers and Faxes HARDWARE ===
 +
* Assign to:
 +
** minor issues - Marc knows what the biz process for this
 +
** major issues - TSI or directly with CARR/JFK
 +
 
 +
* Vendor: Carr and JFK
 +
 
 +
List of printers:
 +
* Xerox 5755 x2, Xerox 5225A, Xerox 4500 Phaser, Xerox 3400 Phaser, Xerox 3250-EA Phaser, Epson FX890, Dymo label printer 400, 450
 +
 
 +
== NY office specific TSI ==
 +
 
 +
=== Printers and Faxes HARDWARE ===
 +
* Assign to: TSI
 +
 
 +
=== Network ===
 +
 
 +
Internet connectivity
 +
 
 +
==== NY Server based application and services ====
-
==== Squid ====
+
===== Squid for Web Access control =====
TSI or Vlad
TSI or Vlad
-
===== Adding web site =====
+
====== Adding web site ======
192.168.0.100
192.168.0.100
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/var/log/squid
/var/log/squid
-
===== Log file clean up =====
+
====== Log file clean up ======
* sometimes log file gets overflow and all web access is lost, so it needs to be cleaned
* sometimes log file gets overflow and all web access is lost, so it needs to be cleaned
* how often?
* how often?

Revision as of 21:10, 24 February 2011


Contents

Intro

IT support categories

All IT issues that are coordinated/handled by Jaguar NY office staff/vendors could be classified into:

Remaining Jaguar IT issues are specific to non NY offices and are managed by those offices or by IT vendors they are hired.

IT Support documentation

  • notes and files attached to 0002703: ** Documentation (related to Paul's transition) **

NY office specific non TSI

Door Access

  • Assign to: Michael
  • Vendor: DVSS
  • Equipment: stand alone server

List of typical tasks:

  • collect card from departing employee
  • issue card to new employee (re-use or new)
  • lost card
  • server is down (re-start or replace)

Phones

  • Assign to: end users should call 4Comm
Phone System: Nortel PBX connected to Optimum LightPath fiber line
4COMMNY is the servicer for the telephones and PBX system
Tel to 4COMMNY: 631-254-1000
Tel to LightPath: 866-611-3434
  • programming
  • print labels
  • order new
  • connection problem
  • DST change
  • repair

All can addressed by 4Comm. Contact: Bill and Dean ph: TBD

Printers and Faxes HARDWARE

  • Assign to:
    • minor issues - Marc knows what the biz process for this
    • major issues - TSI or directly with CARR/JFK
  • Vendor: Carr and JFK

List of printers:

  • Xerox 5755 x2, Xerox 5225A, Xerox 4500 Phaser, Xerox 3400 Phaser, Xerox 3250-EA Phaser, Epson FX890, Dymo label printer 400, 450

NY office specific TSI

Printers and Faxes HARDWARE

  • Assign to: TSI

Network

Internet connectivity

NY Server based application and services

Squid for Web Access control

TSI or Vlad

Adding web site

192.168.0.100

uname: root pwd: ***

vi /etc/allowed.list

squid -k reconfigure

/etc/ip_restricted.list

/etc/squid/blocks.files.acl

blockedss.list

/var/log/squid

Log file clean up
  • sometimes log file gets overflow and all web access is lost, so it needs to be cleaned
  • how often?

Move PCs

Example: Internal Sales Dept has to be re-located to another room (next to the kitchen)

Solution

Before move verify that:

  • new room has Ethernet Jacks
  • there are as many jacks as computers
  • all jacks are active (connected to hub or switch through patch panel)

If above is true then after you move PCs to a new room and connect them they should become fully functional.

Global systems

Sugar CRM

CT1

CT2

www.jaguarfreight.com

Assign to: Andrei or Vlad

Posting articles

Assign to: Andrei

  • article comes as pdf
  • make filename short
  • find icon on a website. If this month issue cover img is not available then use generic icon (news company logo) or latest month issue logo
  • use filezilla to ftp new files
  • backup files to be changed:
    • index.html
    • news.html

Software Development

Assign to: Vlad

Inter office

APPENDIX 1 Checklist by Paul

•	Active Directory users and groups
•	Network equipment
-	Cable Modem
-	Fiber Optic Modem
-	Active Cisco 1800 router
-	Standby Cisco Router
-	HA/failover/ipsla/acl
-	Easy VPN Server settings (IPSEC)
-	VLAN on Cisco Catalyst switch
-	3comm switches
•	SQUID Server
•	GE Door Card Application
•	PBX /phone admin
•	Websites
-	Rackspace for ct1 and ct2
-	Appriver Admin page
-	Constant Contact
-	Webex
•	Quickbooks
•	Symantec Endpoint Manager
•	Yosemite Backup
•	Cygwin Shell ( rsync quickbooks )
•	DHCP Server
•	DNS Servers
•	Windows Replication
•	Radius VPN Server
•	VPN Client setup
•	Windows System Update Server
•	Dymo Server
•	Fax Modem
•	Report transfer for door cards
•	New User Setup
-	Web browser setup/linking proxy
-	Outlook setup
-	Printer shortcuts
-	File Share Shortcuts and mapping
•	Blackberry Setup
•	Projector maintenance
•	Simon Ascendo blackberry backup software
•	Printer admin
Scanner profile setup/supply page
- Xerox 5755 imports
- Xerox 5755 exports
- Xerox 5225 accounting
- Xerox 3250 EA (supplies page)
Printers
-	Xerox 5755  (we have 2) 
-	Xerox 5225
-	Xerox 4500 Phaser
-	Xerox 3400 Phaser
-	Xerox 3250 Phaser
-	Epson FX-890 
Fax
-	Xerox 3635MFP
-	Xerox 3300MFP
-	HP 3390


Dymo Label Server/printer
-	400
-	450
              Other
-	Panini remote deposit scanner
-	FD100 credit card swipe machine

APPENDIX Category to Assign to mapping

Category	Assign To
NY office Support: TSI	
Core:(Anti)virus	IT
Core:Backups/Restore	IT
Core:Firewall	IT
Core:Internet/Connectivity	IT
Core:Network changes	IT
Core:User setup/change	IT
Core:VPN setup/change	IT
Core:Web access (squid)	IT
Core:Wireless	IT
Desktop: Adobe pdf	IT
Desktop:MS Word/Excel	IT
Desktop:MS Powerpoint	IT
Desktop:Email (back/front)	IT
Desktop:QB (back/front)	IT
Desktop:Skype	IT
Etc:  	IT
Etc:cc swipe machine	IT
Etc:Panini	IT
Etc:Projector	IT
PC:repair	IT
PC:purchase/setup	IT
Phones:Blackberry	IT
Printers/Scanners (non trivial)	IT 
	
NY office Support: TSI	
Etc:Door Cards	michael_k
Phones:PBX	michael_k 
Cloud Support: Non-TSI	
Web:Constant Contact	andrei
Web:CT2 Acc	tracie
Web:CT2 Admin	tracie
Web:CT2 Client	montira
Web:CT2 Ops Core(Misc)	denise
Web:CT2 Ops Pdfs	tracie
Web:CT2 Ops Reps	denise
Web:CT2 Ops Truck	denise
Web:Mantis	andrei
Web:Rate Explorer 	andrei
Web:Sugar	vlad
Web:Webex	denise
Web:Wiki	roma
Web:www.jaguarfreight.com	roma


APPENDIX Desktops and NY users info

See computer info.xls attached to http://ct.jaguarfreight.com/mantis/view.php?id=2703

APPENDIX IT tasks

    • Typical NY IT tasks:
      • backups
      • OS upgrades
      • antivirus upgrades
      • move PC
      • hire employee
      • fire employee
      • ...
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