Jaguar IT core HowTos and FAQs

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(APPENDIX 1 Checklist by Paul)
(APPENDIX 2)
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== APPENDIX 2 ==
== APPENDIX 2 ==
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Category Assign To
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Category Assign To
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-
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NY office Support: TSI
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NY office Support: TSI
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Core:(Anti)virus IT
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Core:(Anti)virus IT
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Core:Backups/Restore IT
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Core:Backups/Restore IT
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Core:Firewall IT
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Core:Firewall IT
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Core:Internet/Connectivity IT
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Core:Internet/Connectivity IT
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Core:Network changes IT
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Core:Network changes IT
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Core:User setup/change IT
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Core:User setup/change IT
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Core:VPN setup/change IT
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Core:VPN setup/change IT
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Core:Web access (squid) IT
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Core:Web access (squid) IT
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Core:Wireless IT
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Core:Wireless IT
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Desktop: Adobe pdf IT
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Desktop: Adobe pdf IT
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Desktop:MS Word/Excel IT
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Desktop:MS Word/Excel IT
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Desktop:MS Powerpoint IT
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Desktop:MS Powerpoint IT
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Desktop:Email (back/front) IT
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Desktop:Email (back/front) IT
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Desktop:QB (back/front) IT
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Desktop:QB (back/front) IT
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Desktop:Skype IT
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Desktop:Skype IT
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Etc:  IT
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Etc:  IT
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Etc:cc swipe machine IT
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Etc:cc swipe machine IT
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Etc:Panini IT
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Etc:Panini IT
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Etc:Projector IT
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Etc:Projector IT
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PC:repair IT
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PC:repair IT
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PC:purchase/setup IT
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PC:purchase/setup IT
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Phones:Blackberry IT
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Phones:Blackberry IT
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Printers/Scanners (non trivial) IT  
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Printers/Scanners (non trivial) IT
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-
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NY office Support: TSI
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NY office Support: TSI
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Etc:Door Cards michael_k
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Etc:Door Cards michael_k
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Phones:PBX michael_k  
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Phones:PBX michael_k
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Cloud Support: Non-TSI
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Cloud Support: Non-TSI
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Web:Constant Contact andrei
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Web:Constant Contact andrei
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Web:CT2 Acc tracie
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Web:CT2 Acc tracie
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Web:CT2 Admin tracie
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Web:CT2 Admin tracie
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Web:CT2 Client montira
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Web:CT2 Client montira
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Web:CT2 Ops Core(Misc) denise
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Web:CT2 Ops Core(Misc) denise
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Web:CT2 Ops Pdfs tracie
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Web:CT2 Ops Pdfs tracie
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Web:CT2 Ops Reps denise
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Web:CT2 Ops Reps denise
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Web:CT2 Ops Truck denise
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Web:CT2 Ops Truck denise
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Web:Mantis andrei
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Web:Mantis andrei
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Web:Rate Explorer andrei
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Web:Rate Explorer andrei
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Web:Sugar vlad
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Web:Sugar vlad
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Web:Webex denise
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Web:Webex denise
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Web:Wiki roma
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Web:Wiki roma
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Web:www.jaguarfreight.com roma
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Web:www.jaguarfreight.com roma
+

Revision as of 20:39, 22 February 2011


Contents

Intro

IT support categories

All IT issues that are coordinated/handled by Jaguar NY office staff/vendors could be classified into:

Remaining Jaguar IT issues are specific to non NY offices and are managed by those offices or by IT vendors they are hired.

IT Support documentation

  • notes and files attached to 0002703: ** Documentation (related to Paul's transition) **


NY office

Door Access

  • Assign to: Michael
  • Vendor: DVSS
  • Equipment: stand alone server
  • Vendor: DVSS
  • Equipment: stand alone server

Printers and Faxes

  • Assign to:
    • minor issues - Marc knows what the biz process for this
    • major issues - end users should call/email TSI
  • Vendor: Carr and JFK
  • 3 major printers/scanner/copier (Carr)
    • Phaser

Phones

  • Assign to: end users should call 4Comm
    • minor issues - Marc knows what the biz process for this
    • major issues - TSI
  • programming
  • print labels
  • order new
  • connection problem
  • DST change
  • repair

All can addressed by 4Comm. Contact: Bill and Dean ph: TBD

Squid

TSI or Vlad

Adding web site

192.168.0.100

uname: root pwd: ***

vi /etc/allowed.list

squid -k reconfigure

/etc/ip_restricted.list

/etc/squid/blocks.files.acl

blockedss.list

/var/log/squid

Log file clean up

  • sometimes log file gets overflow and all web access is lost, so it needs to be cleaned
  • how often?

Global systems

Sugar CRM

CT1

CT2

www.jaguarfreight.com

Assign to: Andrei or Vlad

Posting articles

Assign to: Andrei

  • article comes as pdf
  • make filename short
  • find icon on a website. If this month issue cover img is not available then use generic icon (news company logo) or latest month issue logo
  • use filezilla to ftp new files
  • backup files to be changed:
    • index.html
    • news.html

Software Development

Assign to: Vlad

Inter office

APPENDIX 1 Checklist by Paul

•	Active Directory users and groups
•	Network equipment
-	Cable Modem
-	Fiber Optic Modem
-	Active Cisco 1800 router
-	Standby Cisco Router
-	HA/failover/ipsla/acl
-	Easy VPN Server settings (IPSEC)
-	VLAN on Cisco Catalyst switch
-	3comm switches
•	SQUID Server
•	GE Door Card Application
•	PBX /phone admin
•	Websites
-	Rackspace for ct1 and ct2
-	Appriver Admin page
-	Constant Contact
-	Webex
•	Quickbooks
•	Symantec Endpoint Manager
•	Yosemite Backup
•	Cygwin Shell ( rsync quickbooks )
•	DHCP Server
•	DNS Servers
•	Windows Replication
•	Radius VPN Server
•	VPN Client setup
•	Windows System Update Server
•	Dymo Server
•	Fax Modem
•	Report transfer for door cards
•	New User Setup
-	Web browser setup/linking proxy
-	Outlook setup
-	Printer shortcuts
-	File Share Shortcuts and mapping
•	Blackberry Setup
•	Projector maintenance
•	Simon Ascendo blackberry backup software
•	Printer admin
Scanner profile setup/supply page
- Xerox 5755 imports
- Xerox 5755 exports
- Xerox 5225 accounting
- Xerox 3250 EA (supplies page)
Printers
-	Xerox 5755  (we have 2) 
-	Xerox 5225
-	Xerox 4500 Phaser
-	Xerox 3400 Phaser
-	Xerox 3250 Phaser
-	Epson FX-890 
Fax
-	Xerox 3635MFP
-	Xerox 3300MFP
-	HP 3390


Dymo Label Server/printer
-	400
-	450
              Other
-	Panini remote deposit scanner
-	FD100 credit card swipe machine

APPENDIX 2

Category	Assign To
NY office Support: TSI	
Core:(Anti)virus	IT
Core:Backups/Restore	IT
Core:Firewall	IT
Core:Internet/Connectivity	IT
Core:Network changes	IT
Core:User setup/change	IT
Core:VPN setup/change	IT
Core:Web access (squid)	IT
Core:Wireless	IT
Desktop: Adobe pdf	IT
Desktop:MS Word/Excel	IT
Desktop:MS Powerpoint	IT
Desktop:Email (back/front)	IT
Desktop:QB (back/front)	IT
Desktop:Skype	IT
Etc:  	IT
Etc:cc swipe machine	IT
Etc:Panini	IT
Etc:Projector	IT
PC:repair	IT
PC:purchase/setup	IT
Phones:Blackberry	IT
Printers/Scanners (non trivial)	IT 
	
NY office Support: TSI	
Etc:Door Cards	michael_k
Phones:PBX	michael_k 
Cloud Support: Non-TSI	
Web:Constant Contact	andrei
Web:CT2 Acc	tracie
Web:CT2 Admin	tracie
Web:CT2 Client	montira
Web:CT2 Ops Core(Misc)	denise
Web:CT2 Ops Pdfs	tracie
Web:CT2 Ops Reps	denise
Web:CT2 Ops Truck	denise
Web:Mantis	andrei
Web:Rate Explorer 	andrei
Web:Sugar	vlad
Web:Webex	denise
Web:Wiki	roma
Web:www.jaguarfreight.com	roma
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