Jaguar IT core HowTos and FAQs

From UG

Revision as of 19:06, 22 February 2011 (edit) Alex (Talk | contribs) ← Older edit		Revision as of 20:30, 22 February 2011 (edit) (undo) Alex (Talk | contribs) (→Inter office) Newer edit →
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	==Inter office ==		==Inter office ==
		+
		+	== APPENDIX 1 Checklist by Paul ==
		+
		+	• Active Directory users and groups
		+	• Network equipment
		+	- Cable Modem
		+	- Fiber Optic Modem
		+	- Active Cisco 1800 router
		+	- Standby Cisco Router
		+	- HA/failover/ipsla/acl
		+	- Easy VPN Server settings (IPSEC)
		+	- VLAN on Cisco Catalyst switch
		+	- 3comm switches
		+	• SQUID Server
		+	• GE Door Card Application
		+	• PBX /phone admin
		+	• Websites
		+	- Rackspace for ct1 and ct2
		+	- Appriver Admin page
		+	- Constant Contact
		+	- Webex
		+	• Quickbooks
		+	• Symantec Endpoint Manager
		+	• Yosemite Backup
		+	• Cygwin Shell ( rsync quickbooks )
		+	• DHCP Server
		+	• DNS Servers
		+	• Windows Replication
		+	• Radius VPN Server
		+	• VPN Client setup
		+	• Windows System Update Server
		+	• Dymo Server
		+	• Fax Modem
		+	• Report transfer for door cards
		+	• New User Setup
		+	- Web browser setup/linking proxy
		+	- Outlook setup
		+	- Printer shortcuts
		+	- File Share Shortcuts and mapping
		+	• Blackberry Setup
		+	• Projector maintenance
		+	• Simon Ascendo blackberry backup software
		+	• Printer admin
		+
		+	Scanner profile setup/supply page
		+	- Xerox 5755 imports
		+	- Xerox 5755 exports
		+	- Xerox 5225 accounting
		+	- Xerox 3250 EA (supplies page)
		+
		+	Printers
		+	- Xerox 5755  (we have 2)
		+	- Xerox 5225
		+	- Xerox 4500 Phaser
		+	- Xerox 3400 Phaser
		+	- Xerox 3250 Phaser
		+	- Epson FX-890
		+
		+	Fax
		+	- Xerox 3635MFP
		+	- Xerox 3300MFP
		+	- HP 3390
		+
		+
		+	Dymo Label Server/printer
		+	- 400
		+	- 450
		+	Other
		+	- Panini remote deposit scanner
		+	- FD100 credit card swipe machine

---

Revision as of 20:30, 22 February 2011

Contents 1 Intro 1.1 IT support categories 1.2 IT Support documentation 2 NY office 2.1 Door Access 2.2 Printers and Faxes 2.3 Phones 2.4 Squid 2.4.1 Adding web site 2.5 Log file clean up 3 Global systems 3.1 Sugar CRM 3.2 CT1 3.3 CT2 3.4 www.jaguarfreight.com 3.4.1 Posting articles 4 Software Development 5 Inter office 6 APPENDIX 1 Checklist by Paul

Intro

IT support categories

All IT issues that are coordinated/handled by Jaguar NY office staff/vendors could be classified into:

• #NY office specific (example: NY office Squid server)
• #Software Development related (example: CT2 prod or dev server)
• #Global systems (example: Sugar CRM, create Appriver account for HK user)
• #Inter office (example: Karen's remote desktop to Pegasus in London)

Remaining Jaguar IT issues are specific to non NY offices and are managed by those offices or by IT vendors they are hired.

IT Support documentation

• notes and files attached to 0002703: ** Documentation (related to Paul's transition) **

NY office

Door Access

• Assign to: Michael
• Vendor: DVSS
• Equipment: stand alone server

• Vendor: DVSS
• Equipment: stand alone server

Printers and Faxes

• Assign to:
  • minor issues - Marc knows what the biz process for this
  • major issues - end users should call/email TSI

• Vendor: Carr and JFK

• 3 major printers/scanner/copier (Carr)
  • Phaser

Phones

• Assign to: end users should call 4Comm
  • minor issues - Marc knows what the biz process for this
  • major issues - TSI

• programming
• print labels
• order new
• connection problem
• DST change
• repair

All can addressed by 4Comm. Contact: Bill and Dean ph: TBD

Squid

TSI or Vlad

Adding web site

192.168.0.100

uname: root pwd: ***

vi /etc/allowed.list

squid -k reconfigure

/etc/ip_restricted.list

/etc/squid/blocks.files.acl

blockedss.list

/var/log/squid

Log file clean up

• sometimes log file gets overflow and all web access is lost, so it needs to be cleaned
• how often?

Global systems

Sugar CRM

CT1

CT2

www.jaguarfreight.com

Assign to: Andrei or Vlad

Posting articles

Assign to: Andrei

• article comes as pdf
• make filename short
• find icon on a website. If this month issue cover img is not available then use generic icon (news company logo) or latest month issue logo
• use filezilla to ftp new files
• backup files to be changed:
  • index.html
  • news.html

Software Development

Assign to: Vlad

Inter office

APPENDIX 1 Checklist by Paul

•	Active Directory users and groups
•	Network equipment
-	Cable Modem
-	Fiber Optic Modem
-	Active Cisco 1800 router
-	Standby Cisco Router
-	HA/failover/ipsla/acl
-	Easy VPN Server settings (IPSEC)
-	VLAN on Cisco Catalyst switch
-	3comm switches
•	SQUID Server
•	GE Door Card Application
•	PBX /phone admin
•	Websites
-	Rackspace for ct1 and ct2
-	Appriver Admin page
-	Constant Contact
-	Webex
•	Quickbooks
•	Symantec Endpoint Manager
•	Yosemite Backup
•	Cygwin Shell ( rsync quickbooks )
•	DHCP Server
•	DNS Servers
•	Windows Replication
•	Radius VPN Server
•	VPN Client setup
•	Windows System Update Server
•	Dymo Server
•	Fax Modem
•	Report transfer for door cards
•	New User Setup
-	Web browser setup/linking proxy
-	Outlook setup
-	Printer shortcuts
-	File Share Shortcuts and mapping
•	Blackberry Setup
•	Projector maintenance
•	Simon Ascendo blackberry backup software
•	Printer admin

Scanner profile setup/supply page
- Xerox 5755 imports
- Xerox 5755 exports
- Xerox 5225 accounting
- Xerox 3250 EA (supplies page)

Printers
-	Xerox 5755  (we have 2) 
-	Xerox 5225
-	Xerox 4500 Phaser
-	Xerox 3400 Phaser
-	Xerox 3250 Phaser
-	Epson FX-890 

Fax
-	Xerox 3635MFP
-	Xerox 3300MFP
-	HP 3390

Dymo Label Server/printer
-	400
-	450
              Other
-	Panini remote deposit scanner
-	FD100 credit card swipe machine