Jaguar Soft Dev Biz in Dec 2010

From UG

Current revision as of 16:27, 3 December 2010

[edit] About

This wiki explains major roles and business processes used in Jaguar Soft Dev Biz and Jaguar Internal IT.

Time frame: current and planned for next year.

[edit] Jaguar Internal IT

Jaguar Internal IT Mission: is to support IT software and hardware needs for Jaguar NY office and other offices: PCs, network and applications (email, MS Office, anti-virus, backups, etc)

[edit] Simon

Company President

• sign off on decisions
• staff management of Alex (helps to resolve conflicts, PTO authorization, etc)

[edit] Marc

VP Strategic Development and Transformation

•  ?

[edit] Karen

CFO

• review financial IT decisions
• HR manager

[edit] Alex

IT Manager

• staff management of Paul (helps to resolve conflicts, PTO authorization, etc)
• covers daily core IT when Paul is absent

[edit] Paul

IT Engineer

Fully covers all daily IT work:

• Level 2 (backend) - non routine server / network related jobs (internal IT and CT2 related)
• Level 1 (helpdesk)- routine desktop support (non MS Office); MS Office; contracts; non IT

[edit] Tira

• covers daily IT when Paul is absent

[edit] Jaguar Soft Dev Biz

[edit] Jaguar Soft Dev Biz Mission

• To create, deploy and support innovative software in the area of Transportation and Supply Chain. Currently most modules and features are implemented to support Jaguar Transportation Business, Arden Transportation and Supply Chain. Number of smaller features (custom reports) are created for other companies.

• First version of Domestic Portal/TMS solution has been developed that could be sold to medium/large companies.

• Additional modules will be added in the future such as:
  • Inventory
  • TMS for Air/Ocean modules

• Cybertrax 3 is planned as a new next generation platform

• Professional services - custom software development for specific Clients

[edit] Type of work and related activities

There are 3 types: Support/Tweaks, New Features/Projects, proposals

Support/Tweaks:

• bugs:
  • investigation
  • reporting
  • fixing

• tweaks:
  • posting
  • defining requirements and design
  • implementing

• training
• questions from users
• system configuration (create users, etc)
• misc (example: create urgent report for Client)

New Features/Projects:

• new features (example: add new report)
• projects (example: integrate with Descartes TMS)

Proposals

• response to RFPs with estimates

[edit] Major Steps and Roles

[edit] Additional Steps and Roles

[edit] Management: Major Steps and Roles

[edit] Roles and responsibilities per team member

[edit] Simon

• Title: President
• financial and strategic decisions
• interfacing clients
• proposals review
• Module Owner for some modules
• define new feature set
• generating design ideas (minimal)

[edit] Marc

• Title: Vice President, Strategy
• strategic decisions
• interfacing clients
• writing/editing proposals
• Module Owner for some modules
• define new feature set
• generating design ideas (minimal)

[edit] Alex

• Title: IT Manager (misleading, should say Software Manager)
• Develop business processes (for software development)
• Monitor the team, help, train
• SA role
• Write proposals

[edit] Tira

• Title: SA/PM
• Sprint management
• SA role
• Write proposals
• Support of selected CT2 components

[edit] Denise

• Title: BA/PM
• BA role
• PM role
• Support coordinator
• Support of selected CT2 components

[edit] Tracy

• Title: BA/PM
• BA role
• PM role
• Support of selected CT2 components

[edit] Paul

• Title: Network and Server Admin
• Releases
• server support
• infrastructure solutions

[edit] Kostya

• Title: Development Manager
• Coordinate Dev Team
• DBA
• developer

[edit] Andrei and Roma

• Title: Systems Analyst/QA
• SA role
• QA role

[edit] Sasha, Koltsov and Misha

• Title: Developer
• code writing