Jaguar Soft Dev Biz in Dec 2010

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[[Category:PM (public)]]
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[[Category:Strategy]]
== About ==
== About ==
-
== Current roles and responsibilities (per person) ==
+
This wiki explains major roles and business processes used in Jaguar Soft Dev Biz and Jaguar Internal IT.
-
=== Jaguar Internal IT ===
+
Time frame: current and planned for next year.
 +
 
 +
== Jaguar Internal IT ==
'''Jaguar Internal IT Mission:''' is to support IT software and hardware needs for Jaguar NY office and other offices: PCs, network and applications (email, MS Office, anti-virus, backups, etc)   
'''Jaguar Internal IT Mission:''' is to support IT software and hardware needs for Jaguar NY office and other offices: PCs, network and applications (email, MS Office, anti-virus, backups, etc)   
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''Company President''
''Company President''
-
* all financial IT decisions
+
* sign off on decisions
-
* strategic decisions
+
* staff management of Alex (helps to resolve conflicts, PTO authorization, etc)
* staff management of Alex (helps to resolve conflicts, PTO authorization, etc)
 +
 +
==== Marc ====
 +
''VP Strategic Development and Transformation''
 +
* ?
 +
 +
==== Karen ====
 +
''CFO''
 +
* review financial IT decisions
 +
* HR manager
==== Alex ====
==== Alex ====
Line 27: Line 37:
Fully covers all daily IT work:
Fully covers all daily IT work:
-
* non routine server / network related jobs
+
* Level 2 (backend) - non routine server / network related jobs (internal IT and CT2 related)
-
* routine desktop support (non MS Office)
+
* Level 1 (helpdesk)- routine desktop support (non MS Office); MS Office; contracts; non IT
-
* MS Office
+
-
* contracts, etc
+
-
* some non IT
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==== Tira ====
==== Tira ====
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* covers daily IT when Paul is absent
* covers daily IT when Paul is absent
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=== Jaguar Soft Dev Biz ===
+
== Jaguar Soft Dev Biz ==
-
'''Jaguar Soft Dev Biz Mission:'''
+
==== Jaguar Soft Dev Biz Mission ====
:*To create, deploy and support innovative software in the area of Transportation and Supply Chain. Currently most modules and features are implemented to support Jaguar Transportation Business, Arden Transportation and Supply Chain. Number of smaller features (custom reports) are created for other companies.
:*To create, deploy and support innovative software in the area of Transportation and Supply Chain. Currently most modules and features are implemented to support Jaguar Transportation Business, Arden Transportation and Supply Chain. Number of smaller features (custom reports) are created for other companies.
Line 53: Line 60:
:* Professional services - custom software development for specific Clients
:* Professional services - custom software development for specific Clients
-
==== Execution: Major Steps and Roles ====
+
==== Type of work and related activities ====
 +
 
 +
There are 3 types: Support/Tweaks, New Features/Projects, proposals
 +
 
 +
'''Support/Tweaks:'''
 +
 
 +
* bugs:
 +
** investigation
 +
** reporting
 +
** fixing
 +
 
 +
* tweaks:
 +
** posting
 +
** defining requirements and design
 +
** implementing
 +
 
 +
* training
 +
* questions from users
 +
* system configuration (create users, etc)
 +
* misc (example: create urgent report for Client)
 +
 
 +
'''New Features/Projects:'''
 +
 
 +
* new features (example: add new report)
 +
* projects (example: integrate with Descartes TMS)
 +
 
 +
'''Proposals'''
 +
 
 +
* response to RFPs with estimates
 +
 
 +
==== Major Steps and Roles ====
{| {{table}} border="1"
{| {{table}} border="1"
Line 61: Line 98:
| Module Owner or Client || Submit request/idea
| Module Owner or Client || Submit request/idea
|-
|-
-
| Business Analyst || Define and document Detailed Requirements and Design Ideas - DR/DI wiki
+
| Business Analyst || Define and document Detailed Requirements(DR) and Design Ideas(DI)
|-
|-
-
| Systems Analyst || Review and finalize DR/DI wiki; Provide Tech Notes wiki
+
| Systems Analyst || Review and finalize DR/DI wiki; Provide SA Notes (SAN) wiki
|-
|-
| Developer || Write code based on wiki spec
| Developer || Write code based on wiki spec
|}
|}
-
Examples:
+
==== Additional Steps and Roles ====
-
* [[Non Shipment billing component]]
+
-
*
+
-
==== Execution: Additional Steps and Roles ====
+
 +
{| {{table}} border="1"
 +
|-
 +
| '''Role''' || '''Step'''
 +
|-
 +
| Development Manager|| Review spec / Assign developer
 +
|-
 +
| SA/QA || Testing
 +
|-
 +
| Business Analyst || UAT
 +
|-
 +
| Systems Analyst / SA || Wiki Update
 +
|}
==== Management: Major Steps and Roles ====
==== Management: Major Steps and Roles ====
-
...
 
 +
{| {{table}} border="1"
 +
|-
 +
| '''Role''' || '''Step'''
 +
|-
 +
| Business Analyst / PM || Manage timeline, communication  for the project
 +
|-
 +
| Sprint Manager || Manage implementation, releases
 +
|-
 +
|}
-
==== Who plays what roles ====
 
-
* '''Simon (President)''' MO
+
==== Roles and responsibilities per team member ====
-
* '''Marc (Vice President)'''
+
-
==== Type of work and related workflow ====
+
===== Simon =====
-
A) Support and Tweaks:
+
* Title: ''President''
 +
* financial and strategic decisions
 +
* interfacing clients
 +
* proposals review
 +
* Module Owner for some modules
 +
* define new feature set
 +
* generating design ideas (minimal)
-
* bugs:
+
===== Marc =====
-
** investigation
+
-
** reporting
+
-
** fixing
+
-
* tweaks:
+
* Title: ''Vice President, Strategy''
-
** posting
+
* strategic decisions
-
** defining requirements and design
+
* interfacing clients
-
** implementing
+
* writing/editing proposals
 +
* Module Owner for some modules
 +
* define new feature set
 +
* generating design ideas (minimal)
-
* training
+
===== Alex =====
-
* questions from users
+
-
* system configuration (create users, etc)
+
-
*
+
-
B) New features and projects
+
* Title: ''IT Manager'' (misleading, should say Software Manager)
 +
* Develop business processes (for software development)
 +
* Monitor the team, help, train
 +
* SA role
 +
* Write proposals
 +
===== Tira =====
 +
* Title: ''SA/PM''
 +
* Sprint management
 +
* SA role
 +
* Write proposals
 +
* Support of selected CT2 components
-
==== Alex ====
+
===== Denise =====
 +
* Title: ''BA/PM''
 +
* BA role
 +
* PM role
 +
* Support coordinator
 +
* Support of selected CT2 components
 +
 
 +
===== Tracy =====
 +
* Title: ''BA/PM''
 +
* BA role
 +
* PM role
 +
* Support of selected CT2 components
 +
 
 +
===== Paul =====
 +
* Title: ''Network and Server Admin''
 +
* Releases
 +
* server support
 +
* infrastructure solutions
 +
 
 +
===== Kostya =====
 +
* Title: ''Development Manager''
 +
* Coordinate Dev Team
 +
* DBA
 +
* developer
 +
 
 +
===== Andrei and Roma =====
 +
* Title: ''Systems Analyst/QA''
 +
* SA role
 +
* QA role
 +
 
 +
===== Sasha, Koltsov and Misha=====
 +
* Title: ''Developer''
 +
* code writing

Current revision as of 16:27, 3 December 2010


Contents

[edit] About

This wiki explains major roles and business processes used in Jaguar Soft Dev Biz and Jaguar Internal IT.

Time frame: current and planned for next year.

[edit] Jaguar Internal IT

Jaguar Internal IT Mission: is to support IT software and hardware needs for Jaguar NY office and other offices: PCs, network and applications (email, MS Office, anti-virus, backups, etc)

[edit] Simon

Company President

  • sign off on decisions
  • staff management of Alex (helps to resolve conflicts, PTO authorization, etc)

[edit] Marc

VP Strategic Development and Transformation

  •  ?

[edit] Karen

CFO

  • review financial IT decisions
  • HR manager

[edit] Alex

IT Manager

  • staff management of Paul (helps to resolve conflicts, PTO authorization, etc)
  • covers daily core IT when Paul is absent

[edit] Paul

IT Engineer

Fully covers all daily IT work:

  • Level 2 (backend) - non routine server / network related jobs (internal IT and CT2 related)
  • Level 1 (helpdesk)- routine desktop support (non MS Office); MS Office; contracts; non IT

[edit] Tira

  • covers daily IT when Paul is absent

[edit] Jaguar Soft Dev Biz

[edit] Jaguar Soft Dev Biz Mission

  • To create, deploy and support innovative software in the area of Transportation and Supply Chain. Currently most modules and features are implemented to support Jaguar Transportation Business, Arden Transportation and Supply Chain. Number of smaller features (custom reports) are created for other companies.
  • First version of Domestic Portal/TMS solution has been developed that could be sold to medium/large companies.
  • Additional modules will be added in the future such as:
    • Inventory
    • TMS for Air/Ocean modules
  • Cybertrax 3 is planned as a new next generation platform
  • Professional services - custom software development for specific Clients

[edit] Type of work and related activities

There are 3 types: Support/Tweaks, New Features/Projects, proposals

Support/Tweaks:

  • bugs:
    • investigation
    • reporting
    • fixing
  • tweaks:
    • posting
    • defining requirements and design
    • implementing
  • training
  • questions from users
  • system configuration (create users, etc)
  • misc (example: create urgent report for Client)

New Features/Projects:

  • new features (example: add new report)
  • projects (example: integrate with Descartes TMS)

Proposals

  • response to RFPs with estimates

[edit] Major Steps and Roles

Role Step
Module Owner or Client Submit request/idea
Business Analyst Define and document Detailed Requirements(DR) and Design Ideas(DI)
Systems Analyst Review and finalize DR/DI wiki; Provide SA Notes (SAN) wiki
Developer Write code based on wiki spec

[edit] Additional Steps and Roles

Role Step
Development Manager Review spec / Assign developer
SA/QA Testing
Business Analyst UAT
Systems Analyst / SA Wiki Update

[edit] Management: Major Steps and Roles

Role Step
Business Analyst / PM Manage timeline, communication for the project
Sprint Manager Manage implementation, releases


[edit] Roles and responsibilities per team member

[edit] Simon
  • Title: President
  • financial and strategic decisions
  • interfacing clients
  • proposals review
  • Module Owner for some modules
  • define new feature set
  • generating design ideas (minimal)
[edit] Marc
  • Title: Vice President, Strategy
  • strategic decisions
  • interfacing clients
  • writing/editing proposals
  • Module Owner for some modules
  • define new feature set
  • generating design ideas (minimal)
[edit] Alex
  • Title: IT Manager (misleading, should say Software Manager)
  • Develop business processes (for software development)
  • Monitor the team, help, train
  • SA role
  • Write proposals
[edit] Tira
  • Title: SA/PM
  • Sprint management
  • SA role
  • Write proposals
  • Support of selected CT2 components
[edit] Denise
  • Title: BA/PM
  • BA role
  • PM role
  • Support coordinator
  • Support of selected CT2 components
[edit] Tracy
  • Title: BA/PM
  • BA role
  • PM role
  • Support of selected CT2 components
[edit] Paul
  • Title: Network and Server Admin
  • Releases
  • server support
  • infrastructure solutions
[edit] Kostya
  • Title: Development Manager
  • Coordinate Dev Team
  • DBA
  • developer
[edit] Andrei and Roma
  • Title: Systems Analyst/QA
  • SA role
  • QA role
[edit] Sasha, Koltsov and Misha
  • Title: Developer
  • code writing
Retrieved from "https://wiki.jaguarfreight.com/Jaguar_Soft_Dev_Biz_in_Dec_2010"
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